Pampanga Site

20 hours ago

Angeles City, Central Luzon, Philippines 3 PLEX INTERNATIONAL INC Full time ₱180,000 - ₱360,000 per year

About the role

As a Customer Service Representative (CSR) at 3 PLEX INTERNATIONAL INC', you will play a crucial role in delivering exceptional customer service to our clients. Based in our Pampanga site, this full-time position involves responding to customer inquiries, resolving issues, and providing support to ensure a positive customer experience.

What you'll be doing

  1. Handling inbound customer calls and resolving a variety of customer queries and concerns
  2. Documenting customer interactions and maintaining accurate records
  3. Providing timely and effective solutions to customer problems
  4. Escalating complex issues to the appropriate team members when necessary
  5. Adhering to company policies and procedures to ensure consistent and compliant customer service
  6. Identifying opportunities to improve customer satisfaction and contribute to the continuous development of our call centre operations

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
  2. Excellent problem-solving and critical thinking abilities to effectively address customer concerns
  3. Proficiency in the English language, both written and spoken
  4. Previous experience in a customer service or call centre environment is preferred
  5. A positive attitude and the desire to provide an exceptional customer experience
  6. Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs

What we offer

At 3 PLEX INTERNATIONAL INC', we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support our employees' well-being. We value work-life balance and provide flexible work arrangements to help our team members thrive.

About us

3 PLEX INTERNATIONAL INC' is a leading provider of call centre services, specialising in customer service, technical support, and sales. With a strong presence in the Philippines, we are dedicated to delivering innovative solutions and exceeding our clients' expectations. Our success is built on the exceptional talent and dedication of our employees, who are the heart of our organisation.

Apply now and join our dynamic team at 3 PLEX INTERNATIONAL INC' in Pampanga

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