E-Commerce Specialist

10 hours ago

Makati City, National Capital Region, Philippines Head Hunt Philippines Full time ₱300,000 - ₱600,000 per year

The E-commerce Sales Specialist will be responsible for driving online sales and customer satisfaction for Auro Café. This role requires a keen understanding of e-commerce platforms, digital marketing, and exceptional customer service skills.

Key Responsibilities:

  • Online Sales Management:
  • Manage and optimize online store(s) on platforms like Shopify, WooCommerce, or other relevant e-commerce platforms.
  • Monitor and analyze sales performance metrics to identify trends and opportunities.
  • Implement strategies to increase online sales, such as promotions, discounts, and cross-selling.
  • Process online orders and ensure timely and accurate fulfillment.
  • Customer Service:
  • Provide excellent customer service through various channels, including email, chat, and social media.
  • Resolve customer inquiries and complaints promptly and professionally.
  • Manage returns, refunds, and exchanges efficiently.
  • Digital Marketing:
  • Assist in developing and executing digital marketing campaigns to drive online traffic and sales.
  • Utilize social media platforms to engage with customers and promote products.
  • Create compelling product descriptions and visuals for online listings.
  • Optimize website and product pages for search engines (SEO).
  • Inventory Management:
  • Maintain accurate inventory levels and monitor stock movements.
  • Coordinate with the warehouse or supply chain team to ensure timely replenishment.
  • Data Analysis:
  • Analyze sales data to identify trends and opportunities for improvement.
  • Use data insights to optimize product offerings and marketing strategies.

Qualifications and Skills:

  • Proven experience in e-commerce sales and marketing.
  • Strong understanding of e-commerce platforms and digital marketing tools.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Knowledge of photo and video editing software (e.g., Adobe Photoshop, Canva) is a plus.
  • Passion for food and beverage industry, particularly coffee and chocolate.

Job Type: Full-time

Work Location: In person

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