NOC Engineer

3 days ago

Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

As a NOC Engineer, you will play a crucial role in maintaining the integrity and performance of the client's international network. This position is suited for professionals with extensive experience in VoIP, SBCs, and carrier-grade environments who are ready to step into a technically demanding and fast-paced role.

Key Responsibilities:

  • Monitor and support live traffic across voice, SMS, FoIP, and SIP trunking services.
  • Respond to and manage Tier 1 tickets and escalate as necessary while maintaining SLA standards.
  • Configure and update routing on softswitches and SBCs based on traffic analysis and partner interconnects.
  • Perform interconnection setup and testing with new global carrier partners.
  • Analyze call traffic trends and proactively identify potential network issues or quality concerns.
  • Coordinate with internal teams and international NOCs to ensure seamless resolution of issues.
  • Support internal service requests and provide technical assistance to Account Managers.
  • Conduct route testing and validation for new services such as DID, UIFN, ITFS, etc.
  • Participate in documenting incidents, operational procedures, and network configurations.
  • Handle other network-related tasks as assigned by the management or client.

Qualifications:
  • Bachelor's degree or diploma in Electronics, Computer, Telecommunications Engineering, or related fields.
  • At least 3 years of experience in VoIP operations, telecom carrier environments, or NOC support roles.
  • Strong understanding of SIP, RTP, softswitch operations, and SBC configurations.
  • Familiarity with traffic monitoring and diagnostic tools (e.g., Wireshark, Cacti, Zabbix).
  • Strong communication and coordination skills; fluent in written and spoken English.
  • Detail-oriented with a strong sense of ownership and accountability.
  • Ability to work both independently and as part of a global technical support team.
  • Willing to work onsite in Ortigas Center, Pasig on a rotating shift schedule.
  • Knowledge of telecom infrastructure, SS7, or interconnect provisioning is a plus.

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