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Call Center

3 weeks ago

Manila, National Capital Region, Philippines Remote VA Full time

Position Overview

We are seeking a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is critical in ensuring smooth day-to-day operations by supporting scheduling functions, patient communications, audits, and various administrative tasks. The ideal candidate thrives in a fast-paced environment, communicates effectively, and can multitask while maintaining accuracy and professionalism.

Key Responsibilities

Call Center & Scheduling

  • Answer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments.
  • Conduct outgoing calls for appointment reminders, follow-ups, and patient outreach.
  • Coordinate with clinical staff and team leads for accurate scheduling and efficient time management.
  • Handle patient inquiries professionally and courteously.
  • Update patient records and appointment notes accurately in the scheduling system.

Audits & Quality Checks

  • Assist in performing chart or scheduling audits to ensure accuracy and compliance.
  • Identify scheduling errors, missed appointments, or documentation gaps and communicate them to the appropriate team members.
  • Maintain confidentiality and adhere to all HIPAA and company compliance requirements.

Administrative Support

  • Provide general administrative assistance to management and clinical teams.
  • Support daily office operations, including data entry, reporting, and record management.
  • Assist with team communication, updates, and internal follow-ups.
  • Manage and track scheduling-related metrics or logs as requested.
  • Collaborate with other departments to ensure smooth workflow and communication.
Requirements
  • Experience: 1–3 years in a healthcare call center, scheduling, or administrative support role (preferred).
  • Education: High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Technical Skills: Proficient in Microsoft Office Suite (Outlook, Excel, Word) and EMR/scheduling systems; strong data entry and documentation accuracy.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong multitasking and time management abilities; attention to detail is essential.
  • Professionalism: Reliable, punctual, and able to work independently with minimal supervision.