Customer Experience Team Lead

4 weeks ago


Metro Manila Philippines Gladex Travel and Tours Corp Full time

Customer Experience Team Lead Gladex Travel and Tours Corp Location: Pasay, National Capital Region, Philippines Responsibilities Provide exceptional post‑purchase support to customers. Resolve product inquiries and complaints promptly. Maintain accurate records of customer interactions. Assist customers with returns and exchanges. Collaborate with other departments to enhance customer satisfaction. Meet individual and team performance targets. Stay updated on product knowledge and company policies. Qualifications Bachelor’s degree in a relevant field. Less than 1 year of customer service experience, preferably in a call center environment. Proficiency in English, strong customer‑service orientation, excellent problem‑solving and organizational skills. Team player with strong interpersonal skills, effective communication, patience and empathy. Working Conditions Office environment with possible rotation of shifts and call handling responsibilities. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Customer Service Industry: Travel Arrangements and Hospitality #J-18808-Ljbffr



  • , Metro Manila, Philippines Thunes Full time

    Join to apply for the Member Experience Team Lead role at Thunes 2 days ago Be among the first 25 applicants About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects...


  • , Metro Manila, Philippines Guesty Full time

    Overview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners including Airbnb,...


  • , Metro Manila, Philippines Rippedboxstation Full time

    About the job Team Lead Customer Service (BPO) Position: Team Lead Customer Service (BPO)Number of hours: 40 Hrs/weekSchedule: TBD Job Summary: We are seeking a motivated and experienced Team Lead Customer Service to oversee and guide a team of customer service representatives in a fast-paced BPO environment. The ideal candidate will ensure high-quality...


  • , Metro Manila, Philippines The Goodyear Tire & Rubber Company Full time

    Summary of the Role The Customer Service Team Leader manages day-to-day operations of the customer service team, ensuring performance targets, service quality, and team capability are met. The role acts as a liaison between CS and other departments, drives continuous improvement initiatives, and supports staff development to foster a customer-centric culture...


  • , , Philippines Dynata Full time

    **Team Lead, Customer Care****Role Overview**This leadership role is responsible for managing a team of Customer Care Specialists. You’ll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You’ll play a key role in...


  • , , Philippines Dynata Full time

    **Team Lead – Customer Support**We are looking for a dynamic and experienced **Team Lead – Customer Support** to guide and mentor our Customer Care Support team. This leadership role is responsible for ensuring the delivery of exceptional support experiences to our business clients, driving operational excellence, and fostering a culture of continuous...

  • Sr. Finance Manager

    2 weeks ago


    , Metro Manila, Philippines Compass Experience Labs Full time

    Overview We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy...


  • Philippines Muvr Full time ₱1,200,000 - ₱2,400,000 per year

    About MuvrMuvr is an AI-powered logistics and marketplace platform connecting customers, drivers, and partners to move, deliver, or remove items seamlessly.We're building the most trusted ecosystem for real-world logistics — from on-demand delivery and moving to junk removal and retail integrations.Our Community Operations team ensures that every customer...


  • Philippines Muvr Technologies, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    About UsMuvr is an AI-powered logistics and marketplace platform redefining how people move, deliver, and dispose of items. We connect customers, providers, and partners in a seamless ecosystem — powered by automation, smart operations, and human trust.The RoleWe're looking for a Customer Service Team Lead to guide and coach our frontline support team. In...

  • Call Center Team Lead

    2 weeks ago


    , Metro Manila, Philippines Marie France Bodyline International, Inc. Full time

    JOB SUMMARY The Call Center Team Lead shall lead oversee the section in ensuring the efficiency of the Customer Care Specialists in handling all social media inquiries, telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows. JOB DESCRIPTION Spearheads the telemarketing function of the Call Center Section in...