Customer Experience Team Lead

2 days ago


Metro Manila Philippines Gladex Travel and Tours Corp Full time

Customer Experience Team Lead Gladex Travel and Tours Corp Location: Pasay, National Capital Region, Philippines Responsibilities Provide exceptional post‑purchase support to customers. Resolve product inquiries and complaints promptly. Maintain accurate records of customer interactions. Assist customers with returns and exchanges. Collaborate with other departments to enhance customer satisfaction. Meet individual and team performance targets. Stay updated on product knowledge and company policies. Qualifications Bachelor’s degree in a relevant field. Less than 1 year of customer service experience, preferably in a call center environment. Proficiency in English, strong customer‑service orientation, excellent problem‑solving and organizational skills. Team player with strong interpersonal skills, effective communication, patience and empathy. Working Conditions Office environment with possible rotation of shifts and call handling responsibilities. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Customer Service Industry: Travel Arrangements and Hospitality #J-18808-Ljbffr



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