
Technician Workshop Supervisor
3 days ago
Duties and Responsibilities include but are not limited to:
- Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
- Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair;
- Assist all Technicians and Apprentice Technicians in the diagnosis of mechanical problems;
- Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently; Upon completion of normal repairs and/or service inspect and test machinery with the Technician who completed the job to ensure the equipment has been repaired and/or serviced in accordance with the customer's instructions and manufacturers guidelines;
- Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
- Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard;
- Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition;
- Control and set workshop behavioral standards; Maintain staff morale; Advise all new and existing staff of Dealership policies and procedures and adherence to these policies and procedures;
- Set a regular workshop cleaning schedule highlighting employees specific duties; Make suggestions to management for improvements to the Mechanical Service Department's operations;
- Maintain a well trained workforce and supervise in-house training as required;
- Ensure the development and progress of all apprentices;
- Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance;
- Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner.
- Assist in the coordinating after hours call outs and the weekly on call roster.
Qualifications:
- Knowledge required – Vocational graduate (automotive technology); TESDA-certified (NC2)
- With 3 years and above of related experience
- Experience managing teams, coordinating work orders, and troubleshooting technical issues
- Abilities – logical, analytical, compliant to procedures, multi-tasking ability, time-conscious, customer-oriented
- Driver's License and Driving skills is required
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Experience:
- Workshop Supervisor: 3 years (Required)
License/Certification:
- Professional driver's license (Required)
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