Technician Workshop Supervisor

4 days ago

Angeles City, Central Luzon, Philippines Hino Pampanga - Toyota Trucks Full time ₱600,000 - ₱1,200,000 per year

Duties and Responsibilities include but are not limited to:

  • Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
  • Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair;
  • Assist all Technicians and Apprentice Technicians in the diagnosis of mechanical problems;
  • Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently; Upon completion of normal repairs and/or service inspect and test machinery with the Technician who completed the job to ensure the equipment has been repaired and/or serviced in accordance with the customer's instructions and manufacturers guidelines;
  • Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
  • Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard;
  • Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition;
  • Control and set workshop behavioral standards; Maintain staff morale; Advise all new and existing staff of Dealership policies and procedures and adherence to these policies and procedures;
  • Set a regular workshop cleaning schedule highlighting employees specific duties; Make suggestions to management for improvements to the Mechanical Service Department's operations;
  • Maintain a well trained workforce and supervise in-house training as required;
  • Ensure the development and progress of all apprentices;
  • Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance;
  • Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner.
  • Assist in the coordinating after hours call outs and the weekly on call roster.

Qualifications:

  • Knowledge required – Vocational graduate (automotive technology); TESDA-certified (NC2)
  • With 3 years and above of related experience
  • Experience managing teams, coordinating work orders, and troubleshooting technical issues
  • Abilities – logical, analytical, compliant to procedures, multi-tasking ability, time-conscious, customer-oriented
  • Driver's License and Driving skills is required

Ability to commute/relocate:

  • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Experience:

  • Workshop Supervisor: 3 years (Required)

License/Certification:

  • Professional driver's license (Required)

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