
Level 2 IT Support Engineer
3 days ago
Do you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from you
TECHNO-CODED PERKS – Enjoy these Benefits
- Comprehensive day 1 HMO including 10K medical reimbursement
- Additional HMO coverage for your dependent + dental coverage
- Free lunch meals, plus Monday breakfasts and Friday treats
- 24 Paid Time-Offs (with Annual leave conversion)
- Continuous career development & certifications
- Comprehensive life insurance coverage
- Travel & training opportunities overseas
- Annual appraisal based on merits
- Regular engaging company events
- Regular awards and recognitions
- Free annual Flu vaccinations
- Employee referral programs
About the Role
As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
About Your Daily Tasks
- Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
- System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
- Documentation and knowledge sharing
- Communication with customers
About You and Your Experience
- 3+ years of experience as an IT Support Engineer or similar technical support role.
- Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
- Familiarity with IT monitoring tools and incident management systems.
- Excellent written and communication skills, able to explain technical concepts to non-technical users.
- Strong problem-solving and decision-making skills.
- Amenable to work on site: MDC, Eastwood Quezon City - Night
A Great Place to Work Certified: #WeAreTGT
At Techno Global Team, you'll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients.
Eastwood, Quezon City is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you
Why wait? Click the apply button today
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