Account Manager

Employment Type: Full-Time Employment

Work Set-Up: Onsite onboarding for 2–4 weeks, followed by a transition to a work-from-home setup.

Work Schedule: Night Shift (Following U.S Eastern Time Zone)

Salary Package: Max of 80,000 PHP/Monthly

Job Description:

The primary responsibility is proactively managing client relationships and nurturing the client for sales, services, projects, and opportunities now and in the future. This individual has secondary responsibilities in the accuracy of ordering and receiving, quoting, and monitoring client satisfaction.

Duties and Responsibilities:

• Serve as the client's point person for assigned accounts by working jointly with the Outside Sales rep on new client hand-offs and managing service project requests.
• Proactively work to develop strong relationships with the key client decision-makers.
• Gather client feedback and provide it to internal departments to enhance the quality of service as well as recommendations to add products or services.
• Ensure clients' needs and requests are satisfied on a timely basis.
• Prepare for client discussions by understanding a client's business, key decision makers, and current product or solution gaps before conducting unique touches or a formal business review.
• Conduct business review sequences based on defined account segments to evaluate clients' business needs. The AM should translate those needs into solutions supporting the client's business goals and objectives.
• Oversee the development of project and product quotes, pricing, and availability by working with internal teams to provide complete information to provide the client with an accurate and timely estimate or quote.
• Promptly respond to calls and emails from clients, including answering questions problem-solving, and quarterbacking issues resolution or escalation with proper company resources.
• Inform management of client retention risk through the CODE RED program. This includes developing a client cure plan in conjunction with the services team.
• Accurate and timely submission of internal reports and required paperwork to management as directed.
• When appropriate, as you identify "raving fans," work to get referrals through the referral program and identify TCP case studies for our marketing team.
• Attending weekly meetings and training as defined by the manager.

Job Requirements:

• Bachelor's degree in Information Technology or a related field (Master's degree preferred)
• Must have the desire to succeed and have a competitive, can-do spirit.
• Exemplary high standards of client service, honesty, integrity, and endeavor.
• Ability to use initiative in identifying, addressing, and resolving day-to-day issues and challenges.
• Ability to communicate with peers and management clearly and promptly.
• Ability to work in a broadly defined team, leveraging resources from across the company, including Services, Sales, Engineering, and Client Support.
• Two years of experience in a client relation, account management, or client success role preferred.
• Experience in selling or supporting technology to clients in a business environment preferred.
• Strong experience with customer service and customer relationship building
• The innate ability to look beyond what's on the surface of any client issue and articulate that need or problem to management and other support teams.
• Proven ability in effectively managing client relationships and being a team player.
• Able to quickly develop an understanding of financial solutions and knowledge to effectively communicate appropriate strategies and solutions to current clients to help them solve business issues.
• Superior consultation and organizational skills.
• Hands-on experience with managing service desks—ConnectWise Managed and Sell).
• Strong written and verbal communication skills with customer service focused aptitude.
• Detail-oriented individuals who are team players highly self-motivated.
• Sharing our core belief system of Teamwork, Service, and Growth is table stakes for joining the team.
• Adaptable to change and willingness to learn different processes—it's what the Growth core value is all Met
• Candidates should have well-developed Microsoft Office skills, including Word, Outlook, PowerPoint,

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings.

WHY INTELASSIST?We grow together. We value your effort. We aim to empower you.