PHL - Community Manager

1 week ago

Manila, National Capital Region, Philippines Tidal Full time ₱200,000 - ₱240,000 per year
Job Title: Community Manager
Contractor Fee: $1,800 - $2,000/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are seeking a Community Manager to be the brand's voice and connection point across social platforms, forums, and review channels. This role focuses on fostering positive engagement, managing customer interactions, and gathering insights to improve overall customer experience. You will ensure consistent communication aligned with the brand voice and collaborate with internal teams to share feedback and opportunities.

Key Responsibilities:
  • Monitor and respond to comments, messages, and mentions across social media.
  • Foster positive community discussions and manage sentiment.
  • Track customer feedback and share insights with internal teams.
  • Manage and respond to product or service reviews across platforms.
  • Support community-driven initiatives and brand campaigns.
  • Maintain consistent tone and brand representation across channels.
Software/Platforms/Tools:
  • Instagram, TikTok, Facebook
  • CX platforms (e.g., Gorgias, TikTok Seller Central)
  • Google Workspace
  • Project management tools , Asana, or similar)
Qualifications:
  • 3-5 years of freelancing or professional experience in community management, social media, or CX.
  • Strong written and verbal communication skills in English (C1/C2 levels).
  • Experience managing multiple tasks with consistency and empathy.
  • Familiarity with social media trends and customer engagement best practices.
  • Passion for health, wellness, and building supportive communities.
Shift Schedule:
  • Monday to Friday, 9am-5pm US CST (with some flexibility for overlap).

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