Community Manager

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Community Manager

Location: Manila, Philippines

Work set-up: Remote (servicing offshore clients outside of the Philippines)

About the role:

The Community Manager is responsible for owning accountability and leading the day-to-day operations for all Community Management and ad hoc Social requirements. You are responsible for setting the overall strategic direction and communicating it with the Clients and internal teams to ensure the on-time, on-brief delivery of high-quality social and Community Management led projects. 

What you will be doing:

• Omni-channel strategy and content lead for the brand (social, digital, Viber, and community management) 
• Localize regional toolkits and ensure they are relevant to the Philippine market 
• Provide a social media perspective on campaigns, content themes and ideas on the brand 
• Develop a localized content calendar specific to the market's products and schedules 
• Oversee approval, scheduling and posting of content calendar across social platforms while ensuring brand guidelines & tone are enforced 
• Oversee daily response management, escalation of complaints & inquiries and brand sentiment monitoring on social media pages 
• Keeps consistently up to date with social and digital trends and shares opportunities or red flags to client & team 
• Supply reports using software for social platforms (i.e. brand and competitor analysis) which includes in-depth analytics and insights 
• Manage, train and develop junior team members 
• Create and monitor KPIs to ensure delivery of key objectives and achievement of growth targets for social 
• Manage and develop positive client relationships 
• Ensuring high quality, innovative and on-time delivery of work 

What you need to be great in this role:

• Ideally 2-3 years creative agency & community management experience for a key brand 
• Experience working with social media platform, ideally Sprinklr 
• Experience in social media insights & analytics 
• Excellent verbal and written English and Filipino communication language skills 
• A keen interest in popular culture, sports and the latest digital trends  
• Self-motivated, working with little supervision 
• Collaborative team player, open minded and non-political 
• Proven ability to communicate and liaise with junior to senior-levels in the business 
• Discrete about all confidential and personal information 
• Driven, proactive, helpful, and an enthusiastic team player 
• Quality of being extremely thorough and accurate 
• Clear understanding of all OLIVER products 
• Demonstrable leadership abilities 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 14787

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what's possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.