Customer Relation Supervisor-MG Makati

4 days ago

Makati City, National Capital Region, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱900,000 - ₱1,200,000 per year

QUALIFICATIONS :

  • With Bachelor's degree (referred)
  • At least two to three years of progressive work experience, one of which should have been in a supervisory position
  • With Planning and Organizing Skills
  • Communication Skills
  • Negotiation Skills and Persuasiveness
  • candidates for the position should be computer literate and capable of applying Microsoft office programs.
  • With own Initiative and Resourcefulness, Flexible and Stress Tolerant

JOB DESCRIPTION :

The position holder shall undertake the following functions:

  • · Plans, organizes, and controls the operation and activities of the work unit, prepares and secures approval of the budget in support of such operation and activities.
  • · Consolidates and analyses reports prepared by Customer Relations Officers on customer concerns, complaints, and feedback on the company's products and services to generate remedial and enhancement strategies.
  • Conducts face-to-face and telephone interactions with customers with special concerns that cannot be addressed by the Customer Relations Officers'
  • · Supervises subordinate activities related to the face-to-face cross-selling and telemarketing of company products and services with special attention to promotional activities.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • customer relations supervisory (automotive): 2 years (Preferred)

Work Location: In person

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