Application Support Specialist

Build a Global Career Without Leaving Home

Empower global users with your technical expertise while driving seamless digital experiences that make an impact. Grow your career in the world of digital technology while staying close to home. Join a team that connects innovation with opportunity-offering global exposure, professional growth, and the chance to make your mark in a dynamic, fast-paced industry. Here, your skills bridge borders and shape global experiences.

Job Description

As an Application Support Specialist, you'll be the first point of contact for clients, helping them navigate CMS systems, troubleshoot technical issues, and optimize performance. You'll collaborate with global teams, apply your JavaScript expertise, and deliver reliable, high-quality support that keeps systems running smoothly.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of experience in a customer support or technical support role, ideally in a small company or startup setting
• Editorial background, preferably with experience in news or online media
• Familiarity with Labrador CMS or similar content management systems
• Strong understanding of JavaScript, browser-based debugging, and web technologies
• Hands-on experience with ad tech (e.g., Google Ad Manager, CMPs, tracking scripts) is highly desirable
• Preferred: Familiarity with web publishing workflows and a background in media or digital content
• Preferred experience and understanding of SEO and performance optimization (e.g., CLS, image formats)
• Technologically inclined and comfortable discussing technical topics with both technical and non-technical users
• Familiarity with Chrome and browser-based tools
• Excellent command of the English language, both written and spoken
• Strong communication and interpersonal skills
• Detail-oriented, organized, and capable of managing multiple tasks
• Proactive and quick to learn and adapt
• Self-motivated and consistently dependable

Your Daily Tasks

• Respond promptly and professionally to customer inquiries and concerns related to CMS functionality and web publishing workflows
• Guide clients on using the CMS efficiently, offering expert advice on customization and optimization
• Troubleshoot frontend and script-related issues (JavaScript, ad tags, trackers, etc.), especially for sites using ad tech platforms like Google Ad Manager and CMPs
• Perform basic debugging and inspection using browser developer tools (e.g., Chrome DevTools)
• Collaborate with internal teams to identify, resolve, and escalate complex technical issues
• Maintain and contribute to internal documentation, canned responses, and support templates
• Support SEO-related webmaster tasks, including image formats and CLS optimization
• Utilize Freshdesk as the primary support platform, ensuring accurate and efficient ticket management
• Provide initial responses to client queries and manage expectations through timely follow-ups
• Perform webmaster tasks, including managing website components such as CLS loading time and image formats
• Maintain familiarity with Google Chrome and other relevant tools to facilitate effective support
• Market to support: Primarily Asia, starting with Japan and Korea

About the Client

Our client is an international software company that provides an intuitive, cloud-based content management system for news and media organizations. Designed for efficiency and flexibility, their platform helps publishers create, manage, and deliver high-quality digital content across multiple channels. With a mission to empower modern newsrooms, they are redefining the way media teams connect with audiences worldwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra