
Customer Service Team Leader
13 hours ago
Customer Service Team Leader (Freight Forwarding Company)
Location: Remote Job (Based in the Philippines)
Industry: International Freight Forwarding & Logistics
We are looking for a Customer Service Team Leader to join our growing freight forwarding team.
Qualifications:
• 3–5 years of experience in freight forwarding or logistics customer service
• Must have solid knowledge in Airfreight and Seafreight operations
• Experience working as back office support is a plus
• Proven leadership experience
• Excellent coordination, communication, and documentation skills
• Honest, reliable, and performance-driven
• Able to support company goals and thrive in a fast-paced environment
• Willing and able to perform duties even after office hours, when necessary
• We are looking for serious candidates only who can confidently take on he role and lead the team
Key Responsibilities:
• Lead and manage daily customer service operations
• Supervise, train, and motivate CS staff
• Coordinate with clients, agents, and operations teams
• Monitor shipment status and ensure timely delivery
• Resolve issues efficiently and maintain excellent client relationships
Working Schedule:
• Monday to Friday – 9:00 AM to 6:00 PM (Philippine Time)
• Saturday – 9:00 AM to 1:00 PM (Philippine Time)
Opportunities:
• Competitive salary based on experience and location
• Performance-based promotion
Interested? Apply Now
Send your CV/resume to:
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