Team Leader

4 days ago

Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱900,000 - ₱1,200,000 per year

BPO Team Leader

Duties and Responsibilities

  • Ensures that the team and staff meet the account's productivity standards.
  • Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift.
  • Monitors all areas of performance metrics and helps the program manager/s ensure client service levels are met or exceeded.
  • Monitors service contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies.
  • Coordinates with all parties concerned when systems affecting operations are not working effectively and reports the same to the operations management team.
  • Works with program manager/s to develop better ways to improve the system, processes, service and quality.
  • Determines work procedures and expedites workflow.
  • Acts as subject-matter experts to the operations team / floor by addressing product-specific questions and taking customer escalations, as needed.
  • Addresses escalated customer/client issues that require special handling, until resolution.
  • Works with team members to resolve grievances.
  • Coaches and counsels his/her individual team members regularly to ensure that all standards of performance are met as well as maintain a high level of employee engagement and satisfaction across.
  • Takes charge of discipline management of team members and, in compliance with company policy, carries out necessary corrective measures and disciplinary actions targeted to uphold and meet the program's performance standards and the company's key objectives.
  • Performs people development activities geared towards the further improvement & growth of his/her staff.
  • Prepares composite reports from individual reports of subordinates.

Qualifications:

  • At least 2 years of experience in handling a Team while managing a customer service process.
  • The candidate should have an overall experience of 3+ years in BPOs.
  • Should be willing to work the night shift and shifting schedule.

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱350,000 - ₱700,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...

  • Team Leader

    2 days ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines iFive Inc. Full time ₱480,000 - ₱486,000 per year

    iFive Inc. is hiring a Full time Team Leader role in QC, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningExpected salary: ₱40,000 per month

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Field Outsource Asia Full time ₱233,200 - ₱295,400 per year

    Must be 4 years college graduatewith at least 1 year Experience as Team Leader and also as Sales Associate & CashierWilling to do field works & roving handling peopleWilling to be assigned in different kioskManaging the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines ONE CALL SOLN CALL CENTER SERVICES Full time ₱360,000 - ₱480,000 per year

    ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Team Leader role in Quezon City, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleExpected salary: ₱25,000 - ₱40,000 per monthOne Call Solutions Company provides comprehensive and innovative technology solutions...

  • Team Leader

    12 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per year

    The Team Leader will be responsible for managing the performance ofAssigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly operating...