Team Leader

1 day ago

Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱900,000 - ₱1,200,000 per year

BPO Team Leader

Duties and Responsibilities

  • Ensures that the team and staff meet the account's productivity standards.
  • Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift.
  • Monitors all areas of performance metrics and helps the program manager/s ensure client service levels are met or exceeded.
  • Monitors service contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies.
  • Coordinates with all parties concerned when systems affecting operations are not working effectively and reports the same to the operations management team.
  • Works with program manager/s to develop better ways to improve the system, processes, service and quality.
  • Determines work procedures and expedites workflow.
  • Acts as subject-matter experts to the operations team / floor by addressing product-specific questions and taking customer escalations, as needed.
  • Addresses escalated customer/client issues that require special handling, until resolution.
  • Works with team members to resolve grievances.
  • Coaches and counsels his/her individual team members regularly to ensure that all standards of performance are met as well as maintain a high level of employee engagement and satisfaction across.
  • Takes charge of discipline management of team members and, in compliance with company policy, carries out necessary corrective measures and disciplinary actions targeted to uphold and meet the program's performance standards and the company's key objectives.
  • Performs people development activities geared towards the further improvement & growth of his/her staff.
  • Prepares composite reports from individual reports of subordinates.

Qualifications:

  • At least 2 years of experience in handling a Team while managing a customer service process.
  • The candidate should have an overall experience of 3+ years in BPOs.
  • Should be willing to work the night shift and shifting schedule.

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines Woodfields Consultants, Inc Full time ₱1,000,000 - ₱3,000,000 per year

    Team LeaderJob QualificationsEducation:Bachelor of Science in Civil /Mechanical Engineering, Preferably with Master's DegreeLicense:Licensed Civil/Mechanical EngineerExperience:Minimum 10 years of experience with DAED experience as Team LeaderJob Type: Fixed termWork Location: In person

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱600,000 - ₱800,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Manila for a Team Leader - Insurance Healthcare (Dayshift). The Team Leader will oversee the daily operations of their team, manage performance, and ensure objectives are met. Primary tasks include guiding and mentoring team members, facilitating...

  • team leader

    7 days ago

    Quezon City, National Capital Region, Philippines ZC KINGS MANPOWER COOPERATIVE Full time ₱600,000 - ₱800,000 per year

    What you'll be doingSupervise and lead a team of skilled workers in the manufacturing and logistics operationsCoordinate and schedule team activities to meet production and delivery targetsMonitor and evaluate team performance, providing feedback and coaching to ensure high-quality workIdentify and resolve any issues or bottlenecks within the production and...

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...

  • Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱300,000 - ₱600,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    5 days ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,200,000 - ₱3,600,000 per year

    Position Purpose:The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.Essential Functions and Responsibilities:Supervise and guide...

  • Senior Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱1,500,000 - ₱2,500,000 per year

    HIGHLIGHTSCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________SENIOR TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow...