Trainer - RCM (Medical Billing)

18 hours ago

Taguig, National Capital Region, Philippines Alldigi Tech Manila, Inc. Full time ₱360,000 - ₱540,000 per year

Job Summary:

We are looking for a skilled and engaging Process Trainer to lead training initiatives for our RCM / medical billing teams in a US healthcare call center. The ideal candidate will have hands-on experience in medical billing processes and a passion for developing talent through structured training programs.

Key Responsibilities:

  • Design and deliver training programs for new hires and existing staff across RCM functions (charge entry, payment posting, AR follow-up, denial management, patient/provider calls).
  • Conduct process-specific training sessions, refresher courses, and upskilling workshops.
  • Develop training materials, SOPs, assessments, and e-learning modules tailored to client requirements.
  • Monitor trainee performance during and post-training and provide feedback to operations and quality teams.
  • Collaborate with QA and operations to identify training needs based on audit findings and performance gaps.
  • Maintain training records, attendance logs, and certification data.
  • Stay updated on changes in US healthcare regulations, payer guidelines, and billing software.
  • Support client on-boarding and process transitions by facilitating knowledge transfer.

Required Skills & Qualifications:

  • High school graduate and above; certification in medical billing or healthcare administration preferred.
  • 3–5 years of experience in US medical billing, with at least 1–2 years in a training or mentoring role.
  • Strong understanding of RCM workflows and call center operations.
  • Excellent presentation, communication, and facilitation skills.

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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