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Medical Billing Specialist
3 days ago
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
- Assist patients in understanding their statements, charges, and insurance coverage.
- Research and resolve billing discrepancies, denials, and claim rejections.
- Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
- Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
- Escalate complex issues to senior billing or compliance staff when necessary.
- Educate patients on payment plans, insurance benefits, and financial assistance options.
- Meet performance targets such as call resolution time, accuracy, and customer satisfaction.
Qualifications
- 6 months – 2 years of experience in medical billing, healthcare RCM, or customer support.
- Knowledge of medical terminology, insurance claims processes, and EHR systems is highly preferred.
- Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
- Excellent verbal and written communication skills.
- Ability to handle sensitive information with professionalism and confidentiality.
Job Type: Full-time
Benefits:
- Additional leave
- Health insurance
- Promotion to permanent employee
Work Location: In person
