Customer Support Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱150,000 - ₱250,000 per year

Issues LOA for out-patient availments based on account's benefits.

Assists members in filing reimbursement claims

Handles queries received from: a.) walk-in customers b.) via email c.) through phone

Provides assistance to members during their confinement (specifically coordination with providers and internal contacts as necessary)

Encourage members to utilize Maxicare member platforms (TeleConsult, Member Gateway and etc.)

Handles member ID card distribution

Screens and monitors membership movement (addition, cancellation, plan update)



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