L3 Application Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines FPT Software Full time ₱900,000 - ₱1,200,000 per year

Job Summary

We are seeking a seasoned 
Level 3 Application Support Engineer ( with Data Engineering Specialization)
with deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on 
GCP services, ETL tools & BI Platforms
 to ensure seamless data flow. This position will serve as a 
technical escalation point
 and collaborate with cross-functional teams to ensure data reliability, scalability, and business continuity.

Job Responsibilities

· Maintain and enhance existing data pipelines and workflows

· Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.

· Design and implement data models and transformations in BigQuery using DBT.

· Monitor and troubleshoot data jobs and orchestrations

· Ensure secure and compliant data access using IAM roles and policies.

· Maintain interactive dashboards and reports using Power BI.

· Collaborate with cross-technical teams to address any issues or problems

· Perform root cause analysis and resolution of data issues in production environments.

· Document data flows, architecture, and operational procedures.

· Participate in incident management, change requests, and continuous improvement initiatives.

Job Qualifications (Must Have Skills:

· yrs experience in AMS or Application Support roles

·      At least 2 yrs hands-on experience in Level 3 capacity

·      Strong hands-on experience with ( at least 1 to 3 of the lists below).

o  IICS (Mapping, task flows, parameterization)

o  SAP BODS (ETL Design, job optimization)

o  SAP BW (data extraction, modeling and reporting)

o  Power BI (Dax, Power Query, gateway configuration)

o  Wherescape RED or 3D (automation, metadata- driven development)

o  DBT (modeling, testing, documentation)

o  Big Query (SQL, partitioning, clustering, cost optimization)

·      Proficiency in SQL, Python and Data Modeling

·      Familiar with Data Engineer on GCP

·      Familiarity with ITIL Process and tools like ServiceNow, JIRA or equivalent

·      Excellent communication, stakeholder engagement and problem-solving skills

Work Arrangement:

Work Set-up:
 Hybrid

Work Schedule:
 Rotational Shift (Standard Shift will be Night Shift)

Work Locations:
Manila (Makati City) or Cebu City

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