Java Application Support

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for
Java Application Support
for one of our clients based in Philippines a
full-time opportunity and Hybrid setup in Metro Manila.
This is an exciting opportunity to expand your skill set, achieve job satisfaction and upgrade your skills. More details as below.

Job Details:

Role
:
Java Application Support

Skills
: Java environments, Cloud Platforms, Azure Services, Database & SQL Unix, ITIL/ITSM, Production Maintenance & Support

Shift schedule:
Regular

Experience:
Minimum 5+ years of experience with Java and L2 Support

Location: Manila

Setup –
Hybrid, 2Xweek Common: Early Shift (5AM). Also Day Shift (depends on client requirements)

Job Profile - Application Support Specialists

The opportunity

We are building a team of L2 Technical Application Support Center in Manila. The candidate will be required to perform technical production support activities on in-scope applications. Scope of production activities include but are not limited to: Incident Management, Problem Management, Service Request Management, and Service Management.

Your key responsibilities

• Act as a point of contact between the client and the application support center

• Monitor jobs, production processes, systems availability, latency and overall system health

• Create Incidents / Service Requests /Problem ticket and assign to teams

• Create application incident reports

• Perform initial analysis and resolution for the layers defined in scope

• Establish understanding of application, platform layers defined in scope

• Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational

problems and provide acceptable workaround or resolutions to identified issues/defects

• Escalate further to L3 within a reasonable period with analysis and findings

• Triage, resolve, and conduct RCA

• Handle major incidents and joined SWAT calls

• Identification, classification, prioritization, and remediation of system issues

• Produce reports on defect/problem reporting data

• Build tools or establish processes to quickly triage issues and discover failures across the technology stack

• Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence

• Create and update support knowledge database

• Lead the documentation process for overall application support

To qualify for the role, you must have:

Must Have:

• Strong experience in software engineering with a focus on Unix/Linux, Java environments

• Proficient in Java and able to go into code to investigate and fix issues

• Strong scripting skills in Shell, Bash, or similar, can read scripts or do scripting, and know the key commands

• Hands-on experience with Azure services like Azure VMs, Azure Functions, Azure storage, App Services, Azure Key Vault, Azure monitor, Log analytics and network watcher

• Good understanding of MQ/Kafka

• Able to create/update SQL queries to analyze/extract data

• Experience with tools such as Control-M or similar for job monitoring

• Good knowledge of APIs

• ServiceNow or similar ticketing tool

• Knowledge of Derivatives or Equity Trade is preferred

• ITIL Processes (Incident/Change/Problem Management)

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, or related field

Nice to have:

• Configuration of Dynatrace or any monitoring & observability tools

• Azure DevOps or Github Actions

• CI/CD tools (Azure Devops, Jenkins, etc.)

• Alteryx or similar technology

Benefits package include:

• Medical, Insurance, and Health Plan benefits:
• HMO coverage for employee + 2 eligible dependents
• Group life insurance coverage
• Medical allowance
• 13th month salary

if you are interested and align, please share the application

CONSULTANT DETAILS –

Preeti Gupta | Talent Acquisition Senior Specialist

Reg No : R1223081

Avensys Consulting Pte Ltd

EA Licence 12C5759