Mandarin Speaker

4 days ago

Clark Freeport Zone Pampanga Philippines dnata Travel Inc. Full time ₱104,000 - ₱130,878 per year

Minimum requirements:

  • Applicants must be willing to work and relocate to Clark, Pampanga.
  • Applicants must be a Filipino citizen or have a relevant residence status
  • High school diploma/GED required (College degree preferred)
  • Must have at least 2 years of experience working in a travel industry company, either from a BPO which is travel related, or from an actual travel agency as a Mandarin Speaker
  • IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus.
  • Experience in handling leisure travel reservations is a plus.
  • Experience in at least one GDS and its native environment is a plus.
  • Must display competencies in sales and customer service skills
  • Fluent in written and spoken Mandarin language; Good English communication skills
  • Strong analytical and problem-solving skills
  • With the basic technical skills—able to navigate through computer and web application with ease
  • Superior customer service skills with previous training in this category (preferrably with international routing knowledge and well versed in world geography).
  • Good interpersonal skills with positive, empathetic, and upbeat personality
  • Above average mathematical competencies.
  • Must have a minimum of 30 WPM typing speed certificates)
  • Must be willing to work on shifting schedule, holidays and weekends.
  • Willing to work and transfer in Clark Pampanga

Key Responsibilities and Accountabilities

  • Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
  • Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Maintain data protection and confidentiality for both staff and customers.
  • Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)

Key Competencies

  • Must be detail-oriented with utmost focus on quality and efficiency
  • Must take ownership of the clients assigned to with highest importance
  • Results orientation with bias for action, versatility, and adaptability.
  • Willing to work in shifting schedules that includes possible graveyard shifts.
  • Excellent written and communication skills
  • Excellent customer service and sales orientation
  • Understanding of Middle East culture is very critical
  • Must be able to effectively communicate with colleagues and peers from other departments
  • Willing to work on shifting schedules
  • Must be a team player
  • Must be able to work and remain calm under pressure

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