Case Manager

Case Manager - Mandarin Speaker, Disability and Leave Services (12-month Contract)

Join to apply for the Case Manager - Mandarin Speaker, Disability and Leave Services (12-month Contract) role at Amazon.

At Amazon we believe that every day is still day one. The Disability Leave Services (DLS) team builds a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally. The DLS Case Manager provides case management for all types of leave of absence and disability life events, serving as the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports and will be for 12 months.

Essential Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Basic Qualifications

• Bachelor’s degree or 2+ years equivalent experience
• At least 2+ years of working in customer service or Human Resource management or Case management or Leave & Disability management role
• Demonstrated proficiency in MS Word, Excel, Access, Outlook and PowerPoint
• Fluent in both written and spoken Business English and Mandarin

Preferred Qualifications

• Basic China legislation Leave of Absence, Disability and/or Accommodations knowledge
• Ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in a cross functional environment
• Strong time management and ownership of deliverables; strong and demonstrated communication skills - verbal as well as written; prior Leave and/or Accommodations experience with case management systems
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• Experience working multiple projects or cases independently in an environment with changing priorities
• Experience working with confidential information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - AOSP-V

Job ID: A

Location: Pasay, National Capital Region, Philippines