Operations Team Leader

14 hours ago


Quezon City, National Capital Region, Philippines 7783b009-a26c-4894-aaa5-fea8a297d2d7 Full time $104,000 - $130,878 per year

Position:
Operations Team Leader

Location:
Quezon City

Overview:

Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback, and performance evaluations. Handles escalated calls and supports agents in complex customer interactions. Prepares performance reports, analyzes metrics, and implements action plans for improvement. Designs and facilitates training, incentive programs, and team-building activities. Coordinates with HR on employee relations, grievance handling, and payroll concerns. Collaborates with leadership to enhance processes, address issues, and maintain operational efficiency.

What We're Looking For:

  • At least two years (2) Team Lead Experience.

  • Working knowledge of call center operations and organization is required.

  • Supervisory and people-management skills.

  • Project management skills.

  • Excellent oral and written English communication skills

  • Amenable to fully work on site.

  • Adaptive to changing work schedules and working hours.


  • Team Leader

    2 weeks ago


    Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱600,000 - ₱800,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Manila for a Team Leader - Insurance Healthcare (Dayshift). The Team Leader will oversee the daily operations of their team, manage performance, and ensure objectives are met. Primary tasks include guiding and mentoring team members, facilitating...

  • team leader

    2 weeks ago


    Quezon City, National Capital Region, Philippines ZC KINGS MANPOWER COOPERATIVE Full time ₱600,000 - ₱800,000 per year

    What you'll be doingSupervise and lead a team of skilled workers in the manufacturing and logistics operationsCoordinate and schedule team activities to meet production and delivery targetsMonitor and evaluate team performance, providing feedback and coaching to ensure high-quality workIdentify and resolve any issues or bottlenecks within the production and...

  • Team Leader

    2 weeks ago


    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    7 days ago


    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...

  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time ₱1,200,000 - ₱3,600,000 per year

    Ready to take the lead and make your mark? We're on the lookout for a passionate and results-driven Team Leader to guide our talented team to new heights. If you're all about empowering people, driving performance, and creating a winning team culture, this is your chance to shine. Step up, stand out, and lead with purpose — your next big career move starts...

  • Team Leader

    2 weeks ago


    Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader

    2 weeks ago


    Quezon City, National Capital Region, Philippines Woodfields Consultants, Inc Full time ₱1,000,000 - ₱3,000,000 per year

    Team LeaderJob QualificationsEducation:Bachelor of Science in Civil /Mechanical Engineering, Preferably with Master's DegreeLicense:Licensed Civil/Mechanical EngineerExperience:Minimum 10 years of experience with DAED experience as Team LeaderJob Type: Fixed termWork Location: In person

  • Team Leader

    7 days ago


    Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    16 hours ago


    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱300,000 - ₱600,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    1 week ago


    Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,200,000 - ₱3,600,000 per year

    Position Purpose:The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.Essential Functions and Responsibilities:Supervise and guide...