Voice Call Center Agent

5 days ago

Las Piñas, National Capital Region, Philippines NEW ERA PLACEMENT AGENCY CO. Full time

About the Role

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Voice Call Center Agents. This full-time role is based in Las Pinas City, Metro Manila and offers an exciting opportunity for those looking to kickstart their career in the call center industry, even without prior BPO experience.

What You'll Be Doing

  • Provide excellent customer service and support to clients through inbound and outbound calls
  • Respond to customer inquiries, concerns, and complaints with empathy and professionalism
  • Accurately document customer interactions and update customer records
  • Collaborate with team members to ensure efficient and effective call handling
  • Actively participate in training and development programs to enhance your skills
  • Maintain a positive attitude and adhere to company policies and procedures

What We're Looking For

  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Proficiency in English, both written and verbal
  • Willingness to work in a fast-paced, dynamic environment
  • Commitment to delivering exceptional customer service
  • Basic computer literacy and typing skills

What We Offer

At NEW ERA PLACEMENT AGENCY CO., we are committed to providing our employees with a supportive and rewarding work environment. As a Voice Call Center Agent, you can expect:

  • Competitive salary and performance-based incentives
  • Comprehensive benefits package, including health insurance and retirement plans
  • Opportunities for career advancement and professional development
  • Collaborative and inclusive team culture
  • Work-life balance initiatives, such as flexible scheduling and recreational activities

About Us

NEW ERA PLACEMENT AGENCY CO. is a leading provider of contact center solutions, serving a diverse range of industries. With a focus on innovation and customer-centricity, we are dedicated to empowering our clients and delivering exceptional service. Join our team and embark on an exciting journey where your talents can thrive and make a meaningful impact.

Apply now and take the first step towards a rewarding career in the call center industry

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