Call Center Agent- Dayshift to Midshift

1 day ago

Las Piñas, National Capital Region, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱240,000 - ₱480,000 per year

About the role

We are seeking a talented Call Center Agent to join our dynamic team at NEW ERA PLACEMENT AGENCY CO.'. As a Call Center Agent, you will play a crucial role in delivering exceptional customer service to our clients. This is a full-time position based in Las Pinas City Metro Manila, with the opportunity to work dayshift to midshift schedules.

What you'll be doing

  • Answering inbound calls and providing prompt, professional, and courteous customer service
  • Resolving customer inquiries and complaints effectively and efficiently
  • Accurately documenting customer interactions and maintaining detailed records
  • Identifying opportunities to upsell or cross-sell relevant products and services
  • Adhering to established call centre protocols and performance metrics
  • Collaborating with team members to share best practices and contribute to the overall success of the call centre

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer issues
  • Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced, dynamic environment and meet performance targets
  • Familiarity with customer relationship management (CRM) software is a plus

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits package
  • Opportunities for career advancement and professional development
  • Supportive and collaborative team environment
  • Modern and well-equipped call centre facilities

About us

NEW ERA PLACEMENT AGENCY CO.' is a leading provider of call centre and customer service solutions. We pride ourselves on delivering exceptional service to our clients and creating a rewarding work environment for our employees. Join our team and be a part of our continued success

Apply now for this exciting opportunity to become a Call Center Agent at NEW ERA PLACEMENT AGENCY CO.'.

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