Call Center Agent- Dayshift to Midshift

24 hours ago

Las Piñas, National Capital Region, Philippines TASK AGENCIES INC Full time ₱150,000 - ₱250,000 per year

About the role

If you're an energetic and customer-focused individual, this Call Center Agent position at TASK AGENCIES INC' in Las Pinas City Metro Manila could be the perfect opportunity for you. As a full-time Call Center Agent, you'll be responsible for providing exceptional customer service to our clients across a range of communication channels, including phone, email and chat. Whether you're already experienced in a call center environment or looking to start your career in customer service, we encourage you to apply.

What you'll be doing

  • Responding to inbound customer inquiries and requests in a timely and professional manner
  • Actively listening to customers, understanding their needs, and providing accurate and helpful information
  • Troubleshooting and resolving customer issues effectively, while maintaining a positive and helpful attitude
  • Documenting all customer interactions and follow-up actions in our customer relationship management (CRM) system
  • Adhering to all company policies, procedures and quality standards
  • Continuously improving your product knowledge and customer service skills through training and development opportunities

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns
  • Proficiency in English, both verbal and written
  • Familiarity with customer relationship management (CRM) software or a quick learner
  • Ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  • Previous experience in a call center or customer service role is preferred, but not essential

What we offer

At TASK AGENCIES INC', we value our employees and strive to provide a rewarding and supportive work environment. Some of the key benefits you can expect include:

  • Competitive salary and performance-based incentives
  • Comprehensive health insurance coverage
  • Opportunities for career advancement and professional development
  • Flexible work arrangements, including the option to work from home
  • Team-building activities and social events to foster a sense of community

About us

TASK AGENCIES INC' is a leading provider of call center and customer service solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer experiences that build lasting relationships and drive business success. With a strong focus on innovation, we are constantly seeking talented individuals who share our passion for excellence and are dedicated to making a positive impact on our clients and their customers.

If you're ready to join a dynamic and supportive team, apply now for this exciting Call Center Agent opportunity at TASK AGENCIES INC'.

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