Membership Affairs Manager

4 days ago

Cebu City, Central Visayas, Philippines Crown Regency Hotels & Resorts Full time ₱104,000 - ₱130,878 per year

Qualifications – Membership Affairs Manager:

  • Bachelor's degree in Business Administration, Marketing, Hospitality, or related field.
  • Minimum 3–5 years of experience in membership management, preferably in clubs, associations, or hospitality organizations.
  • Proven track record in developing and implementing membership programs, retention strategies, and member engagement activities.
  • Strong communication, interpersonal, and customer service skills to effectively interact with members and stakeholders.
  • Experience in handling membership databases, CRM systems, and reporting tools.
  • Ability to plan and execute events, activities, and initiatives that enhance member satisfaction.
  • Strong organizational and leadership skills with experience managing teams or coordinating cross-department efforts.
  • High level of professionalism, discretion, and ability to resolve member concerns effectively.
  • Knowledge of club operations, hospitality standards, and membership policies is an advantage.
  • Flexible, proactive, and capable of working under pressure.

DUTIES AND RESPONSIBILITIES:

RETENTION

o Execute monthly invoicing to members.

o Run reports from membership database 

o Email all past due members

o Place phone calls to past due members

o As needed conduct personal visits to past due members

o Track all communications with past due members 

o Post incoming payments on reports daily to summarize monthly retention

o Prepare New Member and Cancellation Reports at month-end

MEMBERSHIP INQUIRIES

o Meet with current members about benefits

o Respond to phone calls and emails from current members with questions

o Respond to phone calls and emails from individuals outside of our organization with questions

UPDATING MEMBERSHIP INFORMATIONS

o Speak with members about changes in their membership data

o Update membership records


• ASSIST COMMUNICATIONS DEPARTMENT WITH ANNUAL DATA VERIFICATION FOR RELOCATION & VISITOR GUIDE


• RESPOND TO COMPLAINT CALLS FROM MEMBERS AND VISITORS


• TRUSTEES COUNCIL

o Track the list of Trustee memberships


• MEMBER EMAIL REPORT

o Run a report and resolve bounce back emails from newsletter email regularly

o Assure that these emails are updated


• SUPPORT STAFF

o Membership Department works very closely and supports each other when needed, including speaking with potential new members when the sales staff is unavailable

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