Membership Affairs Manager
4 days ago
Qualifications – Membership Affairs Manager:
- Bachelor's degree in Business Administration, Marketing, Hospitality, or related field.
- Minimum 3–5 years of experience in membership management, preferably in clubs, associations, or hospitality organizations.
- Proven track record in developing and implementing membership programs, retention strategies, and member engagement activities.
- Strong communication, interpersonal, and customer service skills to effectively interact with members and stakeholders.
- Experience in handling membership databases, CRM systems, and reporting tools.
- Ability to plan and execute events, activities, and initiatives that enhance member satisfaction.
- Strong organizational and leadership skills with experience managing teams or coordinating cross-department efforts.
- High level of professionalism, discretion, and ability to resolve member concerns effectively.
- Knowledge of club operations, hospitality standards, and membership policies is an advantage.
- Flexible, proactive, and capable of working under pressure.
DUTIES AND RESPONSIBILITIES:
RETENTION
o Execute monthly invoicing to members.
o Run reports from membership database
o Email all past due members
o Place phone calls to past due members
o As needed conduct personal visits to past due members
o Track all communications with past due members
o Post incoming payments on reports daily to summarize monthly retention
o Prepare New Member and Cancellation Reports at month-end
MEMBERSHIP INQUIRIES
o Meet with current members about benefits
o Respond to phone calls and emails from current members with questions
o Respond to phone calls and emails from individuals outside of our organization with questions
UPDATING MEMBERSHIP INFORMATIONS
o Speak with members about changes in their membership data
o Update membership records
• ASSIST COMMUNICATIONS DEPARTMENT WITH ANNUAL DATA VERIFICATION FOR RELOCATION & VISITOR GUIDE
• RESPOND TO COMPLAINT CALLS FROM MEMBERS AND VISITORS
• TRUSTEES COUNCIL
o Track the list of Trustee memberships
• MEMBER EMAIL REPORT
o Run a report and resolve bounce back emails from newsletter email regularly
o Assure that these emails are updated
• SUPPORT STAFF
o Membership Department works very closely and supports each other when needed, including speaking with potential new members when the sales staff is unavailable
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