Client Success Manager

3 days ago

Iloilo City, Western Visayas, Philippines Knack RCM Full time ₱1,080,000 per year

The Client Success Manager role requires prior experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.

Key Responsibilities:

Client Oversight & Reporting:

  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support

Process Improvement:

  • Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes

Smartsheet Management:

  • Initial review and updates for Intake and AR Smartsheet
  • Long-term maintenance and updates

Bot Integration & Oversight:

  • Learn current Bot functionality
  • Identify new Bot opportunities
  • Assist with Bot issue tracking and resolution

Quality Assurance & Performance Tracking:

  • Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis

Client Engagement:

  • Join client calls to provide feedback and insights

Others:

Six Sigma certification is a PLUS

With Durable Medical Equipment (DME), Denials Management, Accounts Receivable, Coding, or Cash Posting experience is an advantage

Willing to work HYBRID in Lipa, Batangas, Iloilo and Clark, Pampanga Site

Job Type: Full-time

Pay: Php80, Php90,000.00 per month

Benefits:

  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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