Customer Care Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines Swift-up Full time $104,000 - $130,878 per year

About the Role

We are seeking a dedicated and customer-focused Customer Care Specialist to join our growing team. The role is responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about customer service and have at least 6 months of BPO experience, we want to hear from you

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
  • Document all customer interactions in the system according to company standards.
  • Maintain a high level of product knowledge to effectively assist customers.
  • Meet or exceed individual and team performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Collaborate with other departments to ensure smooth resolution of customer concerns.
  • Uphold company values by delivering exceptional customer experiences.

Qualifications

  • Minimum of 3 to 6 months BPO experience (voice or non-voice).
  • Strong verbal and written communication skills in English.
  • Excellent problem-solving, listening, and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic technical knowledge and proficiency in computer systems and CRM tools.
  • Willing to work on shifting schedules, weekends, and holidays if required.
  • High school graduate or college level/graduate.

Preferred Competencies

  • Customer-oriented mindset with empathy and patience.
  • Strong attention to detail and accuracy.
  • Adaptability and resilience in handling customer concerns.
  • Team player with a positive attitude.

What We Offer

  • Competitive salary package with allowances and incentives.
  • Health and wellness benefits.
  • Career growth and development opportunities.
  • Inclusive and collaborative workplace culture.
  • Special Perk: Grab vouchers will be provided during the recruitment process

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