Customer Relations Assistant

2 days ago

Ayala Alabang, National Capital Region, Philippines ACMobility Full time $104,000 - $130,878 per year

ACMobility is looking for a passionate and customer-focused Customer Relations Specialist
to join our team If you love creating great experiences, solving concerns, and building loyalty, this is your chance to make a real impact.

The Customer Relations Specialist ensures excellent customer service by handling feedback, conducting follow-ups, supporting aftersales programs, ensuring compliance, organizing care activities, and maintaining customer areas to promote satisfaction, loyalty, and service retention at ACMobility.

What You'll Do:

Customer Feedback & Support

  • Be the friendly voice that checks in with customers post-sale and after service.
  • Gather insights through surveys and ensure every concern is heard, documented, and resolved.
  • Share your findings in monthly reports to help us grow even better

Aftersales

  • Send out timely reminders for Periodic Maintenance Services (PMS) via text, Viber, email—you name it
  • Step in as our telemarketing hero when needed.
  • Help boost service intakes, retention rates, and parts sales through creative aftersales initiatives.

Compliance

  • Keep our team aligned with key consumer laws like the Consumer Act, Lemon Law, and Data Privacy Act.
  • Be the go-to person for compliance awareness and updates.

Customer Care

  • Plan and execute customer care activities that spark joy and loyalty.
  • Help attract new vehicle buyers and keep our service bays buzzing with happy return customers.

Qualifications:

  • A degree in Marketing, Advertising, Mass Communications, or Business Management
  • At least 1 year of customer service experience (bonus points if it's in automotive)
  • Strong communication and interpersonal skills
  • A passion for excellence and teamwork
  • A knack for customer handling and service innovation

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