Customer Service and Shipping Coordinator for Clint

1 week ago

San Fernando, Central Luzon, Philippines Rhino Squad LLC Full time $40,000 - $60,000 per year

I'm Rhino Julie, and I LOVE building super teams to service our clients' needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team

My promise to you:

I provide a FUN working environment.

We are constantly learning new things.

We are a team who wants to be the best at what we do, which means you have the BEST teammates.

I ALWAYS pay on time.

I treat all of my team members with respect and love.

Client Overview:

Clint is the managing partner of an amazing landscaping company. He is looking for an equally amazing unicorn to handle customer service and shipping so he can stay in his zone of genius

Client Requirements:

  • Must be able to work 8am-4pm Central Time (US)
  • Must be able to work 40 hours weekly
  • Must have experience with customer support or a similar role
  • Must be familiar with managing orders and shipping
  • Must have EXCELLENT written and verbal communication skills, and must be able to talk to people via phone calls
  • Must have EXCELLENT attention to detail
  • Must be super organized
  • Must be excited about the company's products (if you like bird watching, having your own flower patch, and enjoy visiting botanical gardens, this role is for you)

Software tools used by the client:

  • Canva
  • Email (Gmail), chat, and phone call platforms
  • Order system (Shopify)
  • Email and social media scheduling tools

Responsibilities/Tasks:

Customer Service:

  • Handle phone calls with complex product inquiries
  • Respond to emails and chats
  • Manage claims
  • Create and manage discount codes

Order, Shipping, and Fulfillment:

  • Create and approve BOLs (Bills of Lading)
  • Process new orders and approve Fountain order drafts as needed

Sales and Admin:

  • Generate quotes
  • Keep SOPs current and suggest process improvements for speed and clarity
  • Post lifestyle photos
  • Shadow their current VAs' tasks and processes for training

Marketing Support:

  • Assist with Email newsletters
  • Send texts to Abandoned Checkouts
  • Assist with social media posting

Long-Term projects:

  • Add new products using Canva and Shopify
  • Update prices for 2026

Pay and Benefits:

  • Competitive hourly rates
  • Wellness package
  • Squad Breaks (paid time off)
  • Quarterly performance bonuses
  • Holiday and year-end bonuses
  • Annual appraisal

Our super cool hiring process:

  • We have real people communicating with you and looking at your application
  • We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
  • At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well

Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.

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