Chat Support Rep

Deliver Conversations That Define the Future of Connectivity

Join a leading telecommunications provider celebrated for customer innovation and operational excellence. With a fast-growing presence across Australia and beyond, they continue to break barriers in internet, mobile, and cloud services. Here, your expertise will shape how customers experience technology-through meaningful conversations, swift solutions, and service that turns every interaction into lasting trust.

Job Description

As a Chat Support Representative, you'll handle real-time customer inquiries across sales, billing, technical support, and order updates-delivering timely, professional, and empathetic resolutions while ensuring every interaction strengthens customer trust.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Megatower, Ortigas

Salary: PHP 26, PHP 28,000.00

Exciting Perks Await

• Competitive Salary Package
• Prime office location at Megatower, Ortigas (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-2 years of relevant experience in customer or technical support
• Previous chat support experience handling international telecommunications accounts (Australian Telco experience preferred but not required)
• Solid understanding of technical troubleshooting and basic tech support processes
• Strong multitasking skills with the ability to manage multiple chats efficiently
• Excellent written English communication and customer service skills

Your Daily Tasks

Chat Support & Customer Engagement

• Provide real-time support via chat for sales, technical issues, pending order updates, and billing queries.
• Manage multiple chats simultaneously with accuracy and professionalism.
• Use knowledge bases and predefined responses to provide accurate information.
• Demonstrate empathy and problem-solving to create positive experiences.

Communication & Documentation

• Communicate primarily via chat; support other approved channels if required.
• Document issues, troubleshooting, and resolutions in Salesforce.
• Identify recurring issues and recommend FAQ/knowledge base updates.

Performance & Compliance

• Join coaching sessions to meet performance goals (response time, resolution, satisfaction).
• Follow Australian telecommunications regulatory and privacy standards.
• Contribute to team meetings and suggest process improvements.
• Perform additional tasks to support team and company objectives.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra