Front Desk Ambassador

Turn Everyday Interactions Into Exceptional Client Experiences

In the fast-paced outsourcing industry, this role offers the rare chance to grow your career. Build a future where your hours matter and your impact counts.

Job Description

As a Front Desk Ambassador, you'll be the face of the organization, providing outstanding in-person support, managing guest flow, and collaborating across teams to maintain a seamless office experience. This role requires professionalism, empathy, and a genuine dedication to service excellence.

Job Overview

Employment type: Full-Time

Shift: Rotating Schedule

Work setup: Onsite, Cebu

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education:

• Bachelor's degree in Business, Communications, Marketing, or a related field is a plus

Experience:

• Fresh graduate from a relevant program in Business, Marketing, or related field
• At least 6 months of experience in a customer-facing or customer service role
• Experience using CRM or helpdesk systems (e.g., Zendesk, HubSpot, Salesforce) is a plus

Skills and Knowledge:

• Excellent written and verbal communication skills
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm and professional under pressure
• Strong organizational and multitasking abilities
• Tech-savvy with the ability to learn new tools quickly
• Empathetic, with a customer-first mindset
• Positive attitude and a collaborative approach
• High attention to detail and a proactive mindset
• Willingness to learn and take initiative

Your Daily Tasks

Customer Support & Interaction

• Greet and welcome visitors, clients, and employees with professionalism, warmth, and friendliness
• Lead and conduct office tours for clients, prospective partners, and visitors
• Provide a seamless, high-quality client experience by addressing inquiries and needs in person or over the phone
• Answer phone calls, take accurate messages, and ensure effective communication across departments
• Resolve client or visitor concerns or complaints promptly, escalating when necessary
• Maintain up-to-date knowledge of company offerings, events, and initiatives to provide accurate information

Cross-Functional Collaboration

• Schedule appointments and meetings, and coordinate with internal teams to support smooth workflows
• Manage the reception area to keep it clean, organized, and welcoming
• Monitor visitor traffic and maintain proper documentation, including guest logs and visitor badges
• Handle incoming and outgoing mail, packages, and deliveries efficiently
• Perform administrative tasks such as data entry, document management, and filing as needed
• Collaborate with other teams to ensure excellent client experience and smooth office operations
• Help deliver a consistent customer experience across all touchpoints

Communication and Relationship Building

• Organize and support company events and initiatives that enhance the visitor experience
• Uphold a positive, brand-aligned tone in every interaction

Other Responsibilities

• Perform administrative and non-administrative tasks as assigned by company representatives through written or verbal instructions

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO