IT Service Desk and Security Analyst

1 day ago

Taguig, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

We're Hiring: Service Desk and Security Analyst

We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.

This is a dual-function role, combining responsibilities across first and second-level technical support and Security Operations Center (SOC) monitoring and response. You'll work closely with clients, IT teams, and security stakeholders to ensure seamless operations and secure environments.

Location: Taguig, Philippines

Work Mode: Work From Office

What You'll Do:

IT Service Desk:

  • Provide responsive and professional first and second-level support for IT incidents and requests.
  • Monitor, troubleshoot, and maintain systems including:
  • Datto RMM, Addigy, Microsoft 365, Google Workspace
  • Spanning, Datto Endpoint Backup
  • Windows & Mac OS environments
  • Perform system updates, backups, and patching.
  • Escalate unresolved issues to third-level support or external vendors.
  • Maintain accurate IT documentation: procedures, manuals, reports, and ticket logs.
  • Mentor junior IT staff on systems, best practices, and service delivery.
  • Uphold IT policy compliance and security standards.

Cybersecurity Operations:

  • Monitor security alerts from tools like XDR, SIEM, endpoint protection, and firewall logs.
  • Analyze and respond to security events and incidents, performing containment and remediation as needed.
  • Conduct vulnerability analysis and support the improvement of customer security postures.
  • Work within the SOC team to enhance security processes and incident response readiness.
  • Maintain comprehensive and timely documentation of incidents and actions taken.
  • Participate in training programs to enhance cybersecurity knowledge and skillsets.

What We're Looking For:

  • Bachelor's degree in Computer Science, IT, Cybersecurity, or related field—or equivalent experience.
  • At least 3-5 years of experience in IT service desk or technical support roles.
  • Exposure to cybersecurity operations through labs, projects, or professional experience.

Technical Skills:

  • Proficiency with:
  • Datto RMM, Addigy, Microsoft 365, Google Workspace
  • Spanning, Datto Endpoint Backup, Windows & Mac OS
  • Familiarity with security solutions like:
  • CrowdStrike, Microsoft Defender, Azure Sentinel
  • SIEM, IDS/IPS, endpoint protection, firewalls
  • Understanding of attack techniques, vulnerabilities, and mitigation strategies.
  • Experience with vulnerability management tools and reporting.

Soft Skills:

  • Strong communication and interpersonal skills.
  • Excellent analytical, troubleshooting, and problem-solving abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Capable of managing multiple priorities and deadlines effectively.
  • High attention to detail and quality documentation.

Other Requirements:

  • Certifications in relevant systems or platforms are a strong advantage.
  • Fluency in British English (written and verbal) is required.
  • Willingness to work flexible hours, including night shifts, weekends, and holidays.

Ready to make an impact? Apply now and let's grow together

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