Compliance Manager

The role of Compliance Manager is a full-time, non-attorney position within Asurion's Legal Team, and has the responsibility of ensuring the company maintains ongoing compliance with laws and regulations governing portable electronics insurance, service contracts, warranties and other ancillary products and services in all jurisdictions in which Asurion does business.  The ideal candidate needs to effectively communicate with staff members (including attorneys) of all levels, be a proficient project manager and be comfortable working on multiple tasks, projects and software programs (e.g., SharePoint, Power BI, Tableau, Microsoft Word, Excel and PowerPoint).

The ideal candidate will be self-motivated and detail oriented and will be able to quickly synthesize regulatory issues, with excellent problem-solving and decision-making skills, strong time management, and may have some experience in the insurance or technology industries and/or has 5 years of relevant experience. 

This role is located in Nashville, TN or Sterling, VA.

Job Description

Essential Duties & Responsibilities:

• Establish strong collaborative relationships with cross-functional team.
• Assisting attorneys and regulatory compliance professionals as needed in their day-to-day activities, as required by business and legal needs
• Conduct legal research and analysis under the supervision of an attorney
• Lead as the project manager for various projects and liaison with cross-functional teams
• Maintain files in a SharePoint database that serves as a repository for all matters handled by the regulatory team
• Document processing - in particular, PowerPoint presentations, Excel spreadsheets, and data/records management
• Draft correspondence, contracts and other legal documents (knowledge of higher formatting functions in Word, e.g. automatic numbering, headers/footers, etc. is a must) under the direction of the attorneys and other compliance professionals
• Assist Legal Team and its partners effectively with billing, timekeeping, change management, new systems and processes.
• Document existing policies, procedures and guidelines; develop one-stop-shop for online resources and training and formulate educational plans around such policies/processes.
• Work effectively to meet established deadlines
• Conduct periodic reviews of internal processes to ensure compliance with state requirements; assist leader with process improvements as a result of the reviews.
• Demonstrate good analytical skills and judgment to evaluate factual and qualitative information in complicated or novel situations.
• Show willingness to embrace feedback and be able to turn around revisions quickly.
• Maintain flexibility to prioritize and manage multiple projects with demanding deadlines.
• Have outstanding attention to detail.

Qualifications:

• Bachelor's degree in relevant field
• 5 years of relevant experience
• Effective Advertising copy or Marketing Communications (or equivalent experience)
• Proficiency with SharePoint, Power BI, Tableau, PowerPoint, Excel and Word necessary
• Excellent oral and written communication skills  
• Must possess exceptional attention to detail, strong judgment, confidence, and collaborative problem-solving skills
• Effective time management skills and the ability to schedule and prioritize work and deliverables to ensure on-time response to a large variety of changing demands and requirements
• Expertise and/or significant experience with technologies deployed throughout the enterprise by developing and supporting its use
• Ability to read, write, analyze, and interpret complex instructions, documents, laws, and regulations
• Highly organized and searches for detailed understanding to thoroughly comprehend the issues and implications of potential actions and solutions
• Excellent written and verbal communication skills and demonstrating flexibility, composure, and nimble thinking when business conditions or goals change
• Demonstrates ability to spot issues and seek to resolve. Involves manager as appropriate to assure good customer service and proper outcomes.