Sales Specialist

Job Summary

We are seeking a results-driven and strategic Sales Specialist with solid experience in the outsourcing industry and proven team leadership skills. The ideal candidate will be responsible for generating new business, managing a pipeline of prospects, and leading a small team to achieve sales goals. This role requires strong communication , a deep understanding of the outsourcing market, and a passion for helping businesses grow through tailored outsourcing solutions.

Responsibilities:

1. Cold Emailing:

• Personalize and tailor email communications to prospective clients based on their needs and business objectives.

2. Outbound Calling & Cold Calling:

• Engage in outbound calling to potential leads with the goal of setting up appointments and closing sales.
• Perform cold calling to prospect for new business opportunities.
• Address client objections and provide persuasive information to convert leads into customers.

3. Sales Development:

• Identify and pursue new sales opportunities within the outsourcing market.
• Develop and implement strategies for identifying and engaging prospective customers.
• Use a consultative approach to understand customer needs and align solutions with their requirements.
• Collaborate with marketing and other departments to fine-tune sales material and approach.
• Conduct in-depth research on industry trends, customer preferences, and competitor activities to identify new services opportunities.
• Utilize research insights to develop and implement sales strategies that align with market demand.

4. Lead Generation & Appointment Setting:

• Identify potential leads through research, networking, and cold outreach.
• Qualify leads and schedule appointments for meetings with key decision-makers, highlighting the value of our outsourcing solutions and customized service offerings.
• Manage CRM tools to track and nurture leads through the sales funnel.

5. Digital Marketing:

• Advise on digital marketing material content, call-to-action, and style
• Propose different strategies for lead generation other than cold calling or telemarketing.

6. Team Management:

• Supervise and support junior sales staff and ensure they meet their targets.
• Provide training and mentorship to new team members on sales best practices and customer service.
• Coordinate with internal teams to ensure a smooth sales process.

7. Customer Support:

• Provide timely and effective customer support, answering queries and resolving issues.
• Ensure clients have a positive experience throughout the sales cycle and post-sale support.
• Act as a liaison between customers and the technical team to resolve service-related inquiries.

8. Quality Analysis:

• Monitor and evaluate the quality of sales interactions and customer engagements.

9. Service Knowledge & Operational Learning:

• Stay informed about the range of services offered, process flows, client-specific requirements, and industry best practices.
• Effectively communicate service details to clients, adapting explanations to suit varying levels of customer understanding.

10. Sales Execution & Closing Deals:

• Close sales deals through negotiation and clear communication.
• Meet and exceed monthly and quarterly sales targets.
• Develop strong, long-lasting relationships with customers to ensure repeat.

• Bachelor's degree in Business, Marketing, or a related field preferred.

• 3+ years of sales experience specifically in the outsourcing industry, with a proven track record of success in lead generation.

• Cold calling and closing deals.

• Ability to learn quickly and communicate technical specifications.

• Strong interpersonal and communication skills.

• Ability to work independently and within a team.

• Proficiency in CRM systems and sales software such as Zoho.

• Analyze sales data and generate reports analytics

• Utilize CRM systems to automate follow-ups, track email engagements, and optimize sales workflows.

• Excellent organizational skills with attention to detail.

• Ability to work independently, handle high-pressure situations and meet deadlines.

• Permanent work from home

• An inclusive and supportive work environment.

• Competitive salary + commission structure.

• Opportunities for career growth and professional development.

• Supportive and collaborative team environment.

• Other benefits will be offered after the probationary period.