General Manager
3 days ago
Reports to:
Director of Operations
Location:
Manila/Cebu with frequent travel to hotel sites
Type:
Full-Time
Job Summary:
We are seeking a dynamic and results-driven
Group Hotel Operations Manager
to oversee the daily operations of a chain of approximately three hotels. The ideal candidate must have demonstrated experience in multi-property hotel management, a strong ability to lead and motivate on-site teams, and the flexibility to travel regularly. This role is hands-on, fast-paced, and directly reports to the Director, offering a unique opportunity to drive operational excellence and contribute to strategic growth initiatives.
Key Responsibilities:
- Oversee day-to-day operations of approximately three hotel properties, ensuring high standards in service, guest satisfaction, and profitability
- Collaborate closely with each hotel's General Manager to ensure consistency in operations, staffing, compliance, and brand standards
- Analyze performance metrics, identify opportunities for improvement, and implement operational efficiencies
- Conduct regular site visits to monitor hotel performance, provide support, and ensure company policies and standards are being upheld
- Lead and mentor hotel teams to drive high performance, employee engagement, and a service-oriented culture
- Liaise with the Director regularly to report on KPIs, operational challenges, and new business opportunities
- Support and oversee execution of group-wide initiatives including promotional campaigns, staff training programs, and system upgrades
- Ensure health, safety, and regulatory compliance across all properties
Requirements:
- Proven experience in multi-property hotel management (3+ hotels simultaneously)
- Strong leadership and decision-making skills in fast-paced environments
- Must be highly proactive, organized, and results-oriented
- Ability and willingness to travel frequently across hotel locations
- Excellent communication and interpersonal skills
- Strong financial and operational acumen
- Bachelor's degree in Hospitality Management or related field preferred
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