Collections Manager

4 days ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱1,500,000 - ₱3,000,000 per year

Responsibility

  • Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.
  • Improving overall collection functions.
  • Managing the collections call center.
  • Setting targets for individual collections call center.
  • Conducting interviews for new staff.
  • Reporting on and forecasting collections.
  • Approving credit notes and refunds.
  • Ensuring compliance with company policies and procedures.
  • Keeping the team motivated and committed to achieving set goals.
  • Providing ongoing feedback to senior management.
  • Offering continuous guidance to consultants.
  • Promoting good working relationships with colleagues and other departments.
  • Serving as a role model for staff and demonstrating how to achieve results.
  • Constantly monitoring staff activity levels and productivity.
  • Generating daily, weekly, and monthly reports.
  • Effectively managing staff-related issues, including performance management and disciplinary procedures.
  • Approving leave, overtime, and incentives monthly.

Requirements

  • Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
  • Previous experience as a Collection Manager in B2B industry will be preferred
  • Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
  • Excellent analytical skills with the ability to create and present detailed reports.
  • Proficient in team management and negotiation.
  • Strong problem-solving attitude and adaptability.
  • Excellent communication and interpersonal skills.
  • Ability to work both independently and as a team player.
  • Demonstrates emotional intelligence and assertiveness.
  • Strong administration skills.

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