Collections Specialist

1 day ago

Makati City, National Capital Region, Philippines ProSource Full time $60,000 - $80,000 per year

About ProSource

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview:

The Collections Specialist is responsible for researching customer billing inquiries received via phone call or email, sending out monthly aging reports, and building a relationship with the customers through collection efforts, including calls and emails. This position ensures that customers have all that they need to remit timely payment and stay current on their accounts.

Key Responsibilities:

  • Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances.
  • Monitor and escalate delinquent accounts using the 30-, 45-, 60-, and 67-day dunning process to drive timely collections.
  • Conduct proactive customer outreach to resolve past-due balances, including negotiating payment terms, securing commitments, and establishing and maintaining payment plans.
  • Process write-off requests in accordance with company policy and ensure proper documentation.
  • Collect on past-due invoices through consistent follow-up and communication with customers.
  • Maintain detailed records of all collections activity, including call logs, follow-ups, dispute resolutions, and payment arrangements.
  • Collaborate with Accounting, Sales, and Customer Success teams to resolve billing discrepancies and improve cash flow.
  • Prepare and send dunning letters and past-due notices, escalating severely overdue accounts as needed.
  • Assist with reporting and analysis by pulling data from NetSuite, Salesforce, and Paystand to track aging balances, Days Sales Outstanding (DSO), and payment trends.
  • Develop and deliver monthly reports on billing trends, customer aging, and collections performance, offering insights to drive process improvements.
  • Identify high-risk accounts and recommend actions to mitigate bad debt exposure.
  • Support the handoff of uncollected accounts to collections agencies, ensuring compliance and complete documentation.
  • Contribute to process improvements by analyzing collections performance and identifying opportunities to reduce late payments.

Qualifications:

  • Experience in AR and collections using Salesforce and NetSuite, with strong skills in tracking balances, managing dunning processes, and resolving past-due accounts.
  • Proficient in customer outreach and negotiations, including setting up payment plans, addressing disputes, and collaborating with cross-functional teams to resolve billing issues.
  • Strong analytical and reporting skills, with experience preparing aging reports, tracking DSO, identifying high-risk accounts, and recommending process improvements.

Schedule:

  • Monday to Friday, 9pm to 6am PHT

What's in it for you?

  • Highly competitive salary
  • HMO coverage for you and your 2 dependents from Day 1
  • Enjoy a fully remote setup with all the tools you need
  • Full-time role with excellent perks and benefits

Ready to take the next step? Apply now and be part of our team

  • Collection Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Trans Asiatic Finance Inc. Full time

    COLLECTION SPECIALIST QUALIFICATIONS⦁ Bachelor's Degree in Finance, Accounting or any related field.⦁ Prior exposure in collections, credit, and billing procedures is a plus.⦁ Strong knowledge of collection strategies and negotiation techniques.⦁ Proficiency in Microsoft office.⦁ Good Communication and Interpersonal Skills⦁ Strong organizational...

  • Collections Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeecollections Full time ₱400,000 - ₱600,000

    Job Title: Collections Specialist

  • Billing and Collection Specialist

    1 day ago

    Makati City, National Capital Region, Philippines Alcantara Group Full time ₱400,000 - ₱800,000 per year

    Billing and Collection SpecialistJob Description:We are looking for a Billing and Collection Specialist to join our Business Unit Group engaged in real estate, land development, and construction.Key Responsibilities:Prepare, issue, and manage invoices and billing statements in a timely manner.Monitor and track accounts receivable and follow up on outstanding...

  • collection specialist

    1 day ago

    Makati City, National Capital Region, Philippines Yinshan Lending Inc. Full time ₱500,000 - ₱1,000,000 per year

    About the role Yinshan Lending Inc. is seeking an experienced Collection Specialist to join our dynamic team in Makati City, Metro Manila. In this full-time role, you will play a crucial part in ensuring the effective recovery of outstanding debts, contributing to the overall financial health and success of our organisation.What you'll be doingProactively...

  • Collections Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...

  • Collections Specialist

    1 day ago

    Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱500,000 - ₱1,000,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...

  • Collections Specialist

    1 day ago

    Makati City, National Capital Region, Philippines ISTA Solutions Full time $40,000 - $60,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...

  • Collection Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeCollection Full time ₱800,000 - ₱1,200,000

    Job Title: Collection SpecialistAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Collection Specialist.The successful candidate will be responsible for performing reconciliation of collection data, validating its completeness on SAP, and reporting accomplishments and issues encountered.In addition to these...

  • Billing and Collection Specialist

    1 day ago

    Makati City, National Capital Region, Philippines PHirst Park Homes by Century Properties Full time $4,000 - $6,000 per year

    Job Responsibilities:· To collate, scan and send out Sales Invoice copy to buyers.· To regularly update the monitoring file for coordination and alignment of account status.· To provide quality and efficient customer service to internal and external clients.Job Requirements:· Candidate must possess at least Bachelor's/College Degree in any field.· At...

  • Collection Specialist

    1 day ago

    Mandaluyong City, National Capital Region, Philippines PrimeAlliance Full time $30,000 - $60,000 per year

    The Collection Specialist is responsible for contacting customers to collect overdue payments, resolving billing issues, and maintaining accurate records of collection activities.Job Description:Using various skip tracing methods to locate clients.Interviewing clients telephonically to establish their ability to pay debt.Encouraging clients to utilize...