Collections Specialist

2 days ago

Makati City, National Capital Region, Philippines ProSource Full time ₱900,000 - ₱1,200,000 per year

About ProSource

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview:

The Collections Specialist is responsible for researching customer billing inquiries received via phone call or email, sending out monthly aging reports, and building a relationship with the customers through collection efforts, including calls and emails. This position ensures that customers have all that they need to remit timely payment and stay current on their accounts.

Key Responsibilities:

  • Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances.
  • Monitor and escalate delinquent accounts using the 30-, 45-, 60-, and 67-day dunning process to drive timely collections.
  • Conduct proactive customer outreach to resolve past-due balances, including negotiating payment terms, securing commitments, and establishing and maintaining payment plans.
  • Process write-off requests in accordance with company policy and ensure proper documentation.
  • Collect on past-due invoices through consistent follow-up and communication with customers.
  • Maintain detailed records of all collections activity, including call logs, follow-ups, dispute resolutions, and payment arrangements.
  • Collaborate with Accounting, Sales, and Customer Success teams to resolve billing discrepancies and improve cash flow.
  • Prepare and send dunning letters and past-due notices, escalating severely overdue accounts as needed.
  • Assist with reporting and analysis by pulling data from NetSuite, Salesforce, and Paystand to track aging balances, Days Sales Outstanding (DSO), and payment trends.
  • Develop and deliver monthly reports on billing trends, customer aging, and collections performance, offering insights to drive process improvements.
  • Identify high-risk accounts and recommend actions to mitigate bad debt exposure.
  • Support the handoff of uncollected accounts to collections agencies, ensuring compliance and complete documentation.
  • Contribute to process improvements by analyzing collections performance and identifying opportunities to reduce late payments.

Qualifications:

  • Experience in AR and collections using Salesforce and NetSuite, with strong skills in tracking balances, managing dunning processes, and resolving past-due accounts.
  • Proficient in customer outreach and negotiations, including setting up payment plans, addressing disputes, and collaborating with cross-functional teams to resolve billing issues.
  • Strong analytical and reporting skills, with experience preparing aging reports, tracking DSO, identifying high-risk accounts, and recommending process improvements.

Schedule:

  • Monday to Friday, 9pm to 6am PHT

What's in it for you?

  • Highly competitive salary
  • HMO coverage for you and your 2 dependents from Day 1
  • Enjoy a fully remote setup with all the tools you need
  • Full-time role with excellent perks and benefits

Ready to take the next step? Apply now and be part of our team

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