cs qa

4 days ago

Work from Home, Philippines 2Success Full time ₱300,000 - ₱360,000 per year

Position: CS QA

Job Summary:

Responsibilities:

  1. Verification

Ensure Customer Service staff follow company standards and guidelines.

  1. Data Recording

Track and record chat response performance across the CS team.

Provide coaching and clarify proper response methods when mistakes are found.

  1. Information Update

Regularly update promotional content, SOPs, and other essential documents to ensure

accuracy in verification.

  1. System Support

Operate all tools related to customer service operations, including backend and

frontend systems.

Report system issues to technical teams or the team leader.

  1. Internal Communication

Communicate with CS team members regarding findings from verification and related

feedback.

  1. Adherence to Policies

Comply with all internal policies, including customer service standards and data privacy

rules.

  1. Time Management

Manage time effectively to complete assigned tasks and meet performance targets.

  1. Self-Improvement

Continuously improve customer service skills and learn new tools.

Participate in training sessions as required by the company.

Work from Home

Requirements :

● Location: WFH

● Working Hours: 12 hours per day, ability to work in shifts.

● Education: High school diploma or equivalent.

● Technical Skills:

○ Proficiency in using computers and Microsoft Office Suite.

○ Familiarity with Google Workspace (Sheets, Drive, Gmail, etc.).

● Language Skills: Must be fluent in English, both spoken and written.

● Typing Speed: Minimum typing speed of 60 words per minute.

● Communication Skills:

○ Excellent verbal and written communication skills, effective in both team

management and customer issue resolution.

● Experience:

○ Experience in customer service or a related field.

● Personal Attributes:

○ Strong problem-solving skills, capable of handling complex customer issues.

○ Highly reliable and responsible, demonstrating strong work ethics and integrity.

○ Eager to learn and grow professionally.

● Condition:

○ Nationality: Must be a Filipino citizen.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: Remote

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