Operations Director

4 days ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

Description
Operations Director

Position Purpose:

  • Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
  • Essential Functions and Responsibilities:
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades./Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements
Minimum Job Requirements (Education, Experience, Skills):

  • Candidate must have completed at least 2 years in college, any field.
  • At least 2 to 3 years of Operations Director experience in the BPO Industry
  • Applicants must be willing to work onsite
  • Must be willing to work on shifting schedules
  • Must be amenable to work in any of the Afni sites (Santa Rosa, Commonwealth and Fairview)
  • Experience handling multiple Telco programs is preferred.

  • Director of Operations

    4 days ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱2,500,000 - ₱5,000,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...

  • Operations Director

    9 hours ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱120,000 - ₱180,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...

  • Site Operations Director

    1 week ago

    Quezon City, National Capital Region, Philippines ibex Full time ₱1,500,000 - ₱3,000,000 per year

    The Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client's customer services. The Director will ultimately manage these accounts and oversee the...

  • Associate Director, Operations

    2 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱2,000,000 - ₱2,500,000 per year

    Work Set Up: Hybrid (Must be willing to go onsite at least once-a-month at the Sanctum, SM North EDSA, QC)The Associate Director of Service Delivery (for Key Account Operation) is a vital part of the management team supporting a SaaS-based CX organization.  This role focuses on leading the strategic planning and execution, directly supporting the Sr....

  • Operations Director

    4 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱170,000 - ₱200,000

    Employment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 170,000 PHP to 200,000 PHP/MonthlyJob DescriptionThe Operations Director will lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer...

  • Operations Director

    4 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱1,800,000 - ₱2,400,000 per year

    Employment Type:Full-Time EmploymentWork Setup:100% OnsiteWork Schedule:Night Shift (Following U.S. Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:170,000 PHP to 200,000 PHP/MonthlyJob DescriptionTheOperations Directorwill lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer Service,...

  • BPO Operations Director

    4 days ago

    Quezon City, National Capital Region, Philippines INTELASSIST INC. Full time $90,000 - $120,000 per year

    Job DescriptionThe Operations Director will lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer Service, Back Office, IT, and Healthcare, ensuring excellence in service delivery, operational efficiency, and financial performance.This strategic, hands-on leader will align multi-industry operations...

  • Sales Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Empire East Land Holding Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Sales Director located in Quezon City, with some work-from-home flexibility. The Sales Director will be responsible for overseeing the sales operations, managing customer service, directing team activities and driving sales development efforts....

  • Assistant Site Director

    2 days ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Assistant Site DirectorThis role supports the Site Director in the overall strategic and operational management of site. The Assistant Site Director is a key leader who helps drive site performance, ensure client satisfaction, and foster a positive and productive work environment. This role reports directly to the Site Director and will assume all...

  • Director of Operations

    2 days ago

    Makati City, National Capital Region, Philippines Italpinas Development Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    The Director of Operations will manage the company's daily operations to ensure smooth and efficient workflow of the project, and will report to the COO. He/She is responsible for developing and implementing operational strategies, monitoring performance, managing budgets, and leading teams to achieve organizational goals.ResponsibilitiesMeasure the...