
IT Quality Assurance and Compliance Analyst
3 days ago
Shaping Global Careers with Local Talent
At Emapta, we are more than a workplace-we are a community built on trust, growth, and opportunity. With a presence across multiple countries, we connect top professionals with world-class clients, offering careers that go beyond borders while keeping you rooted close to home. We provide a collaborative environment where innovation thrives, skills are sharpened, and ambitions are realized. Whether in IT, finance, healthcare, or creative industries, we are committed to empowering talent to make a meaningful impact. Join us and discover how Emapta transforms potential into purpose, and careers into legacies.
Job Description
As an
IT Quality Assurance and Compliance Analyst,
you'll execute quality audits, provide performance coaching, and ensure compliance with IT operations standards. You'll lead process improvements, analyze data for root causes, and contribute to continuous innovation across the IT division.
Job Overview
Employment type: Full-time
Shift: Day Shift
Work setup: Hybrid, Makati
Exciting Perks Await
- Competitive Salary Package
- Hybrid work arrangement
- HMO coverage with free dependent upon regularization
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
) - Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- 20 annual leaves (including 5 convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Education:
- Bachelor's degree
in
Computer Science, Information Technology, or related field
Experience:
- 2+ years of relevant IT Quality Assurance experience (preferred)
- At least
2 years in a medium to large enterprise environment - 2+ years of experience
with ITSM Ticketing systems (advantageous)
Knowledge and Skills:
- Excellent written and verbal communication skills
- Strong analytical skills and attention to detail
- Problem-solving abilities and adaptability
- Strong documentation and reporting skills
- Advanced MS Excel functions and features
- Power BI knowledge is a plus
- Advanced certifications in IT disciplines
are advantageous
Your Daily Tasks
Quality Management
- Execute the IT Quality Audit Program through accurate and representative audits of ITSM tickets and support channels
- Manage workload to meet deadlines for quality audit activities
- Provide consistent weekly feedback and one-on-one coaching to IT analysts/engineers
- Analyze audit data to identify repeat findings and implement corrective action plans
- Lead or support efficiency initiatives such as automation or AI adoption
IT Compliance
- Support compliance initiatives ensuring adherence to IT operations SLAs, client contractual obligations, and IT governance frameworks
- Monitor and report on compliance status, issues, and recommended actions to senior IT management
Other Responsibilities
- Perform administrative or non-administrative tasks as assigned by company representatives
Why We Stand Out Among the Rest
Join Emapta, recognized as
one of the Top 20 Dream Companies for Filipinos in 2024.
With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."
Tim Vorbach, CEO
EmaptaEra-
IT Quality Assurance and Compliance Analyst
3 days ago
Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearShaping Global Careers with Local Talent At Emapta, we are more than a workplace-we are a community built on trust, growth, and opportunity. With a presence across multiple countries, we connect top professionals with world-class clients, offering careers that go beyond borders while keeping you rooted close to home. We provide a collaborative environment...
-
Quality Assurance Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱276,000 - ₱312,000 per yearJob DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve...
-
Quality Assurance Analyst
3 days ago
Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per yearThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...
-
Quality Assurance Analyst
1 day ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱360,000 - ₱720,000 per yearJob Summary:Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the...
-
Quality Assurance Analyst
1 week ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱800,000 - ₱1,200,000 per yearJob purposeQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the...
-
Software Quality Assurance Analyst
3 days ago
Makati City, National Capital Region, Philippines GoConnect Full time ₱1,200,000 - ₱2,400,000 per yearJob Title:QA AnalystLocation:Manila, but with countrywide travel, as requiredReports To:Account ManagerJob Summary:The QA Analyst is responsible for ensuring the quality and reliability of GC by designing,implementing, and executing test cases. You will work closely with developers, productmanagers, and stakeholders to identify and resolve issues,...
-
Quality Assurance Tester
1 day ago
Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱240,000 - ₱300,000 per yearJob SummaryWe are looking for a Junior QA Tester with at least 1 year of experience in software quality assurance and user acceptance testing (UAT). The role involves supporting the QA team in ensuring applications meet business and technical requirements through manual testing, defect reporting, and close collaboration with developers, business analysts,...
-
Quality Assurance Analyst
1 day ago
Makati City, National Capital Region, Philippines SFI-Fresh Bakers Corporation Full time ₱20,000 - ₱50,000 per yearSFI-Fresh Bakers Corporation is hiring a Full time Quality Assurance Analyst role in Valenzuela, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningSaturday: Morning, EveningSunday: Morning
-
Quality Assurance Analyst
3 days ago
Makati City, National Capital Region, Philippines Umpisa Inc. Full time ₱300,000 - ₱450,000 per yearAt Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.We create a set of...
-
Quality Assurance Specialist
1 week ago
Makati City, National Capital Region, Philippines Systems and Software Consulting Group Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJOB SUMMARY:The Quality Assurance (QA) Specialist is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and executing tests, identifying issues, and collaborating with the development team to improve the quality of the deliverables. The...