Quality Assurance Analyst

2 days ago

Makati City, National Capital Region, Philippines Probe CX Full time ₱360,000 - ₱720,000 per year

Job Summary:

Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall quality of banking services, mitigate risks, and maintain regulatory compliance.

The role contributes to enhancing customer satisfaction, getting work right the first time, and promoting a culture of continuous improvement within the program. The quality analyst is also expected to make recommendations for enhancements to training and processes as needed.

Duties and responsibilities

Listen and rate conversations held between our team members and customers against quality standards.

Analyse the observations gathered and effectively provide feedback to the team members and their managers on the quality of their performance.

The QA is also expected to be the point of contact and subject matter expert for specific campaigns wherein you will liaise with department heads and clients to ensure quality is aligned with training and operations.

Ensure that opportunities identified are remediated and closed out in a timely manner.

Ensure that all reviews provided are cleared daily.

Ensure any incident required is raised accordingly.

Conduct root cause analysis and provide insights.

Qualifications and Key Competencies:

  • Experience on phone, email and live chat support for at least 6 months required, experience as support in banking or similar industry preferred
  • Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
  • Excellent communication skills, both verbal and written, with the ability to interact with diverse stakeholders.
  • Resourceful, able to multitask and has high attention to details
  • Self-motivated and able to work independently as well as contribute to cross-functional and global teams

  • Quality Assurance Analyst

    4 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per year

    The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

  • Quality Assurance Analyst

    2 days ago

    Makati City, National Capital Region, Philippines SFI-Fresh Bakers Corporation Full time ₱20,000 - ₱50,000 per year

    SFI-Fresh Bakers Corporation is hiring a Full time Quality Assurance Analyst role in Valenzuela, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningSaturday: Morning, EveningSunday: Morning

  • Quality Assurance Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱800,000 - ₱1,200,000 per year

    Job purposeQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the...

  • Software Quality Assurance Analyst

    4 days ago

    Makati City, National Capital Region, Philippines GoConnect Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title:QA AnalystLocation:Manila, but with countrywide travel, as requiredReports To:Account ManagerJob Summary:The QA Analyst is responsible for ensuring the quality and reliability of GC by designing,implementing, and executing test cases. You will work closely with developers, productmanagers, and stakeholders to identify and resolve issues,...

  • Quality Assurance Analyst

    4 days ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSenior Quality Assurance AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about...

  • Quality Assurance Analyst

    4 days ago

    Makati City, National Capital Region, Philippines Citco Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Quality Assurance AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about Citco, please...

  • Quality Assurance Analyst

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Gourmet Foods Manufacturing Corp Full time ₱600,000 - ₱1,200,000 per year

    Gourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of...

  • Quality Assurance Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Umpisa Inc. Full time

    At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.We create a set of...

  • Quality Assurance Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Vienovo Full time ₱600,000 - ₱1,200,000 per year

    Job Description:Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement, and monitor preventative and corrective actions to ensure that quality...

  • Data Quality Assurance

    4 days ago

    Makati City, National Capital Region, Philippines Global Coordination Center Full time $40,000 - $60,000 per year

    We are looking for a meticulous Data QA Assurance to ensure the accuracy and integrity of our data pipelines and reporting. This role plays a key part in validating datasets and verifying that data output meets business and technical requirements.Location: Makati, PhilippinesSend your resume to , cc: , and , and with the Subject: Data Quality...