Billing Assistant

1 day ago

Quezon City, National Capital Region, Philippines D & L Industries Full time ₱600,000 - ₱1,200,000 per year

Industry: Energy/Power

The Billing Assistant supports timely and accurate billing for contestable customers under RCOA. The role prepares invoices, validates meter and market data, assists collections, and handles billing inquiries for a retail electricity supplier.

Major Responsibilities
  • Prepare and issue monthly customer invoices (energy charges, market pass-throughs, taxes, and adjustments) by the agreed cut-off.
  • Validate metering data (KWh/W) against internal records and market statements (e.g., EMOP/WESM) and investigate variances.
  • Reconcile billing vs. WESM/NGCP/DU statements and internal schedules; document adjustments and credits.
  • Maintain accurate customer billing profiles, rates, contract terms, and tax arrangements (e.g., VAT, EWT/2307).
  • Coordinate with Sales/Trading/Operations on pricing, contract changes, and disputes; respond to customer billing queries.
  • Prepare regular billing reports.
  • Record payments, match official receipts, and help follow up outstanding accounts in line with collection policies.
Qualifications
  • Bachelor's degree
  • Experience in the WESM and/or electric power industry is a plus, open for fresh graduates.
  • Good written and verbal communication skills; customer-service mindset.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
Key Competencies
  • Customer-focused with strong relationship management capabilities.
  • Demonstrates a strong ability to work effectively within cross-functional teams.
  • Detail-oriented with strong organizational and analytical skills.

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