Customer Service Support Officer

2 days ago

Quezon City, National Capital Region, Philippines DBOS Full time ₱80,000 - ₱120,000 per year


Your Role

Love dessert? With over 250 stores throughout Australia and New Zealand, our client is a leading franchise business and a household name throughout Australia and New Zealand synonymous with decadent desserts, cakes and celebrating life's sweet moments.

Were seeking an experienced Customer Service Officer. In this role, youll be the first point of contact for customer enquiries across multiple channels including website, phone, social media, and online reviews. Working closely with other Customer Service Representative, you'll lead responding to Google Reviews and social media comments to managing customer feedback and enquiries. You'll ensure every interaction reflects exceptional service.

Quick Facts
  • Work Setup: Onsite
  • Shift: Day Shift | MonFri
  • Employment Type: Full-time
  • Location: Cubao, Quezon City
What You Can Look Forward To
  • HMO after 30 days
  • Accessible officecommute-friendly location
  • Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more)
  • Career coaching and mentorship
  • Strong, inclusive, and collaborative company culture
Your Daily Tasks:

· Responding promptly and professionally to customer enquiries via phone, email, website, and social media

· Managing and replying to online reviews (e.g. Google Reviews) and social media comments, in line with our brand voice and tone

· Answer the Customer Service Line and answer customer queries

· Escalating complex or sensitive issues to the relevant internal teams, ensuring timely and effective resolution

· Monitoring customer feedback trends and reporting insights to support continuous service improvement

· Assisting with product feedback, customer concerns, and general service-related enquiries

· Processing refunds or transferring online orders where required

· Supporting marketing campaigns by helping deliver a consistent and positive customer experience

· Providing ad-hoc marketing support, such as issuing promotional vouchers or assisting with influencer initiatives

What Youll Be Bringing To The Table

· Previous experience in customer service, community management or a similar role (preferably in a retail, food, or franchise environment)

· Preferred experience with ticketing or customer service system

· Excellent written and verbal communication skills

· Strong interpersonal skills with a genuine passion for helping people

· Tech-savvy and comfortable working with customer service and social media platforms

· Organised, proactive, and able to manage multiple enquiries at once

· Comfortable with Microsoft Excel, Microsoft Word, social media, technology and customer interaction


  • Customer Service Support Officer

    7 days ago

    Quezon City, National Capital Region, Philippines DBOS Full time ₱300,000 - ₱450,000 per year

    *Your Role* Love dessert? With over 250 stores throughout Australia and New Zealand, our client is a leading franchise business and a household name throughout Australia and New Zealand synonymous with decadent desserts, cakes and celebrating life's sweet moments.Were seeking an experienced Customer Service Officer. In this role, youll be the first point of...

  • Customer Service Support Officer

    7 days ago

    Quezon City, National Capital Region, Philippines Dynamic Business Outsourcing Solutions (DBOS) Full time ₱300,000 - ₱450,000 per year

    Your RoleLove dessert? With over 250 stores throughout Australia and New Zealand, our client is a leading franchise business and a household name throughout Australia and New Zealand synonymous with decadent desserts, cakes and celebrating life's sweet moments.Were seeking an experienced Customer Service Officer. In this role, youll be the first point of...

  • Office Support and Customer Service

    2 days ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱200,000 - ₱250,000 per year

    Discover your 100% YOU with MircoSourcingPosition: Office Support and Customer ServiceLocation: 1880, Eastwood, Libis, QC, PhilippinesWork setup & shift: Day Shift / OnsiteYou'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Customer Service Officer

    2 days ago

    Quezon City, National Capital Region, Philippines Personal Full time ₱250,000 - ₱500,000 per year

    The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited...

  • Administrative and Customer Support Officer

    2 days ago

    Quezon City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱240,000 - ₱276,000 per year

    Administrative and Customer Support OfficerWork Details:Work Address: Quezon City | Baguio CityWork Setup: Full-time | OnsiteSchedule: Monday to Saturday (Regular working hours)Job Responsibilities:Answer customer calls and address concerns promptly and professionallyProvide accurate product and service information to customersProcess orders, determine...

  • Purchasing Officer Kuwait City, Kuwait

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱540,000 - ₱864,000 per year

    Conducting product research and sourcing new suppliers and vendors.Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals.Performing inventory inspections and reordering supplies and stock as necessary.Conducting market research to keep abreast of emerging trends and business...

  • Customer Service Officer

    2 days ago

    Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time

    𝙆𝙞𝙘𝙠𝙨𝙩𝙖𝙧𝙩 𝙔𝙤𝙪𝙧 𝘾𝙖𝙧𝙚𝙚𝙧 𝙒𝙞𝙩𝙝 𝙐𝙨If you're eager to learn, love talking to people, and want to be part of a supportive team, we want you 𝙒𝙝𝙖𝙩 𝙬𝙚'𝙧𝙚 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧: Strong communication skills Problem-solving and critical thinking...

  • Customer Support Officer

    2 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱300,000 - ₱600,000 per year

    Your Voice, Their Connection Be the calm, confident voice that customers can count on. Be part of a global telecom team that values empathy, efficiency, and excellence - because great service isn't just about solving problems, it's about making someone's day better. What if a stable career didn't mean giving up your life outside work? This role gives you...

  • Waiter/Food Packer Kuwait City, Kwait

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱444,000 - ₱1,332,000 per year

    Waiter dutiesGreet customers and guide them to their tables.Take food and beverage orders and enter them into the system.Provide menu recommendations and answer questions about food and beverages.Serve food and drinks to customers, ensuring accuracy and presentation.Check on customers to ensure satisfaction and refill drinks.Address customer service issues...

  • Customer Support

    2 weeks ago

    Marikina City, National Capital Region, Philippines CARLCARE SERVICE PH INC. Full time ₱150,000 - ₱250,000 per year

    Job Description:-Manage large amounts of incoming, outgoing phone calls and online chat.-Identify and assess customers' needs to achieve satisfaction.-Build sustainable relationships and trust with customer accounts through open and interactive communications.-Provide accurate, valid, and complete information by using the right methods/tools.-Handle customer...