Training Operations Coordinator

Job Description:

The
Training Operations Coordinator
is responsible for the end-to-end management of security awareness training platforms for clients including configuring training campaigns, coordinating with client POCs, delivering engaging security training content, and ensuring training effectiveness through ongoing evaluation and reporting.

Job Responsibilities:

• Platform Management: Process management of security awareness training platforms (e.g., Huntress) and related tools for multiple clients.
• Training Campaign Deployment: Plan, schedule, and deploy SAT campaigns, including regular phishing simulations, based on client requirements and timelines.
• Client Coordination: Serve as the primary point of contact for clients' HR or training representatives to coordinate campaign deployment, communication, learner engagement, and compliance tracking.
• Training Needs Analysis (TNA): Conduct basic training needs assessments to identify knowledge or behavior gaps related to cybersecurity awareness, as needed.
• Content Customization: Adjust and fine-tune training content, materials, and communication based on client culture, needs, and feedback.
• Data Analysis & Reporting: Monitor training completion, phishing test performance, and user engagement. Analyze data and provide reports with actionable insights to clients and internal stakeholders.
• Compliance & Audit Support: Maintain accurate training records, campaign logs, assessment data, and procedural documentation in line with data governance and compliance standards.
• User Support: Assist Operations in responding to user inquiries, feedback, or access issues.

Job Qualifications:

• Minimum of 2 years of experience in designing, delivering, or coordinating training programs, preferably within IT, cybersecurity, or technology-related fields.
• Strong facilitation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Background in a Managed Security Services Provider (MSSP) or cybersecurity-focused organization is highly desirable.
• Experience in managing Learning Management Systems (LMS) or similar training platforms.
• Demonstrated ability to coordinate with external clients, stakeholders, or cross-functional teams.
• Highly organized, capable of managing multiple training programs and/or client accounts simultaneously.
• Detail-oriented, with skills in data analysis, reporting, and generating actionable insights to improve training effectiveness.
• Proficient in MS Office 365, particularly PowerPoint for training content and Excel for data/reporting.

Job Requirements:

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
• Windows 11 with an Intel i5 or i7 (13th generation or newer), or
• AMD Ryzen 5 or series or newer), or
• Apple M2 or higher.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at
₱47,500.00/month
and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification