Safety Officer

The Safety & Security Officer/Supervisor ensures the protection, safety, and well-being of all personnel, guests, and company assets across all store locations, warehouses, and offices.

Key Responsibilities Security Management

● Oversee and manage all outsourced security guards and store marshalls (civilian security), ensuring consistent deployment, discipline, grooming, and adherence to company protocols.

● Develop and implement Security SOPs covering access control, cash handling, crowd control, robbery response, and emergency reporting.

● Conduct security audits for stores and warehouses; monitor CCTV, alarm systems, and physical barriers to prevent shrinkage, theft, and unauthorized access.

● Evaluate and manage security service providers, ensuring compliance with contracts, service quality, and KPI standards.

● Handle investigations involving theft, fraud, employee misconduct, or customer incidents. Collect evidence, interview witnesses, prepare incident reports, and recommend corrective action.

● Serve as company liaison with PNP, barangay officials, fire bureau, and other agencies for investigations, permits, and incident coordination. Safety & Health Oversight

● Lead implementation of Occupational Safety and Health (OSH) programs compliant with DOLE Department Order

● Serve as the company's Fire Marshal, ensuring full compliance with the Fire Code of the Philippines and related regulations.

● Conduct regular fire safety inspections, ensuring readiness of extinguishers, alarms, sprinklers, evacuation routes, and emergency exits.

● Oversee the implementation of the Fire Safety and Emergency Preparedness Plan, including fire and earthquake drills, evacuation exercises, and safety orientations.

● Ensure stores maintain valid Fire Safety Inspection Certificates (FSIC) and other required government safety certifications.

● Act as the company's representative for government-certified safety roles, maintaining coordination with the BFP, DOLE, LGU, and other regulatory bodies for compliance, inspection, and renewal of permits.

● Conduct regular safety inspections and risk assessments in stores, kitchens, warehouses, and offices to identify hazards (fire, electrical, ergonomic, sanitation, etc.).

● Monitor compliance with food handling and sanitation standards in partnership with QA and Operations teams.

● Oversee proper accident/incident reporting, root cause analysis, and corrective action implementation.

● Establish and train store safety officers, first aiders, and emergency response teams.

● Maintain a Safety Dashboard tracking accidents, near misses, corrective actions, and compliance status per site. Coordination & Training

● Design and deliver security and safety training programs for store marshalls, guards, and operations staff (e.g., conflict de-escalation, theft prevention, basic first aid, emergency response).

● Conduct fire safety, evacuation, and emergency response training for all employees in coordination with BFP-certified instructors.

● Conduct post-incident debriefings to strengthen store resilience and staff awareness.

● Collaborate with HR, Legal, and Operations for disciplinary actions or claims related to security or safety incidents.

● Build relationships with LGUs, PNP, BFP, and DOLE for preventive coordination, inspections, and compliance initiatives. Monitoring & Reporting

● Prepare monthly reports summarizing incidents, risk trends, and compliance scores.

● Track and analyze security KPIs (incident response time, case resolution) and safety KPIs (accident frequency rate, training compliance).

● Recommend cost-effective risk mitigation and safety investments (e.g., CCTV upgrades, signage, PPE, training modules). Qualifications

● Bachelor's degree in Criminology, Industrial Engineering, Safety Management, or related field.

● Minimum 5 years' experience in Security and/or Occupational Safety roles, ideally in retail, F&B, or logistics environments.

● Proven experience managing outsourced personnel and third-party vendors.

● Knowledge of Philippine OSH standards, PNP coordination protocols, and BFP compliance processes.

● Certification as Safety Officer (SO2 or higher) and/or Fire Marshal / BFP-recognized Fire Safety practitioner is an advantage.

● Strong leadership, investigative, and documentation skills.

● Excellent communication skills; calm under pressure and proactive in crisis management. Core Competencies

● Leadership and field coordination

● Incident investigation and root cause analysis

● Vendor and contractor management

● Risk assessment and loss prevention

● Compliance and report writing

● Inter-agency collaboration (PNP, BFP, DOLE, LGU)

● Training facilitation and safety culture building Key Performance Indicators

● Zero or reduced store-level incidents (accidents, theft, violence)

● Timely submission and closure of investigation reports

● 100% compliance with DOLE OSH and fire safety requirements

● Improved employee safety awareness (via training completion and audits)

● Positive vendor performance audit results Working Conditions

● Field-based with frequent travel to stores, warehouses, and offices.

● On-call availability for emergency response or critical incidents.

● Occasional weekend or night work during audits or investigations

Job Type: Full-time

Benefits:

• Health insurance
• Pay raise

Work Location: In person