Service Delivery Operations Intern

1 day ago

Pasig, National Capital Region, Philippines White Cloak Technologies Full time ₱150,000 - ₱300,000 per year

Were looking for a highly organized and detail-oriented Service Delivery Operations Intern to support key administrative and coordination tasks across client-facing and internal operations. This role involves working closely with the team to manage reports, track resource movement, and support HR processes such as performance check-ins and leave approvals.

Client Reporting & Documentation

  • Generate and send accomplishment reports to clients
  • Maintain accurate and updated client directories and internal trackers
  • Support internal documentation processes related to client and resource management

Resource Management Support

  • Create, update, and monitor resource requests via Manatal
  • Track deployment status and onboarding processes
  • Coordinate with Talent Acquisition for real-time resource update

Scheduling & Performance Coordination

  • Schedule monthly and quarterly check-ins and performance evaluation meetings
  • Ensure timely reminders and follow-ups with stakeholders
  • Help maintain performance evaluation record

Leave & Admin Processing

  • Cross-check employee leave filings for client approval
  • Monitor leave logs and coordinate with resources
  • Assist with general admin support related to employee-client engagement

Qualifications

  • Highly organized and detail-oriented, with a keen eye for accuracy
  • Proficient in using Google Workspace tools (e.g., Docs, Sheets, Calendar, Drive
  • Strong ability to manage data, schedules, and coordinate multiple tasks effectively
  • Self-motivated and able to work independently with minimal supervision
  • Excellent time management and communication skills

Nice to Have

  • Experience with Manatal or similar applicant tracking systems
  • Familiarity with HR coordination tasks or client reporting processes

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