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Collections Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱600,000 - ₱1,200,000 per year

What You'll Do
  • Reach out to customers with overdue accounts (1–90 days) in a professional and friendly way.
  • Explain billing status and payment options clearly.
  • Work with customers to create practical solutions or payment plans.
  • Listen with empathy, de-escalate concerns, and provide excellent service.
  • Keep accurate notes after every call.
  • Follow company policies and compliance standards at all times.
  • Meet collection targets while keeping customer satisfaction high.
  • Escalate complex cases when needed.

What We're Looking For

  • At least 6 months' experience in collections, accounts receivable, or customer service.
  • Strong communication skills — confident, clear, and compassionate.
  • A customer-first mindset, with patience under pressure.
  • Basic knowledge of collection techniques and negotiation skills.
  • Comfortable using CRM tools or call center platforms.
  • Flexible to work shifting schedules and render overtime when required.