Cash Collection Specialist

4 days ago

Cebu City, Central Visayas, Philippines Lexmark Full time

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

Job Summary:

The Cash Collections Specialist is responsible for managing worldwide accounts receivable for Lexmark, ensuring timely collection and application of payments. This role requires strong problem-solving, negotiation, and customer service skills to resolve disputes, maintain account accuracy, and support business compliance. The specialist contributes directly to improving cash flow, reducing delinquency, and enhancing customer satisfaction.

Key Responsibilities:

Collection & Dispute Management

  • Prepare and send monthly statements of account and aging reports.
  • Negotiate and secure payment commitments from customers.
  • Ensure proper documentation and archiving of AR-related activities in compliance with legal and accounting standards.
  • Achieve globally agreed delinquency targets and ensure timely payment application.

Agile Problem Solving

  • Address and resolve customer claims and concerns by coordinating with relevant business units.
  • Execute necessary actions to clear receivable balances, including dispute resolution, write-offs, file maintenance, and revenue reversals.
  • Ensure timely resolution of account issues to support account management goals.

Customer Advocacy

  • Maintain proactive communication with external customers and internal stakeholders.
  • Provide timely and accurate feedback using appropriate communication channels.
  • Deliver customer-centric solutions that positively impact business operations.
Key Deliverables:
  • On-time collection and payment application.
  • Reduction in Days Sales Outstanding (DSO) and delinquency rates.
  • Timely resolution of disputes and customer claims.
  • High levels of customer and stakeholder satisfaction.
Core Competencies:

  • Functional:

    • Intermediate: Collection Management, Dispute Management, Agile Problem Solving
    • Intermediate: Customer Advocacy, Creative Negotiation Skills

  • Behavioral:

    • Operational Process Expertise
    • Issue Resolution
    • Business Acumen
    • Stakeholder Service Orientation
Qualifications:

  • Education:
    Bachelor's degree in Accounting, Finance, or any related field

  • Experience:
    SAP knowledge and customer service experience are a plus

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader.  Apply now

Global Privacy Notice

Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.

  • Accounts Receivable and Collections Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Isos Technology Full time ₱900,000 - ₱1,200,000 per year

    Overview Isos Technology is seeking a detail-oriented Accounts Receivable and Collections Specialist This role is full-time that blends standard AR duties with the specific tasks of applying customer payments and facilitating the collection of outstanding accounts, as well as assisting the Accounts Receivable Specialist with preparing client invoices. The...

  • Accounts Receivable and Collections Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines ISOS Technology Full time ₱900,000 - ₱1,200,000 per year

    OverviewIsos Technology is seeking a detail-oriented Accounts Receivable and Collections Specialist This role is full-time that blends standard AR duties with the specific tasks of applying customer payments and facilitating the collection of outstanding accounts, as well as assisting the Accounts Receivable Specialist with preparing client invoices.The...

  • Collection Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Emapta EMBuddy Full time ₱540,000 - ₱1,080,000 per year

    Job Title: Collections Specialist (Hybrid | Blended Support)Location: JEG Tower, Cebu CityWork Setup: Hybrid – 3 days onsite (Tuesday to Thursday), 2 days WFHSchedule: Night ShiftAbout the Role:We are seeking a highly motivated Collections Specialist with strong negotiation skills and a proven track record in B2C collections. This role involves handling...

  • Billing and Collections Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines MedSpecialized, Inc. Full time ₱240,000 - ₱348,000 per year

    MedSpecialized, Inc. is looking for a Billing and Collections Specialist General Description: A Billing and Collections Specialist is responsible for managing the invoicing and payment collection processes within an organization. This role involves generating accurate bills for customers or clients, ensuring timely and accurate recording of payments, and...

  • Billing and Collections Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines MedSpecialized, Inc Full time ₱25,000 - ₱35,000 per year

    MedSpecialized, Inc. is looking for a Billing and Collections Specialist General Description:The Billing and Collections Specialist provides financial information to management and serviced clients by researching and analyzing accounting data and preparing reports. Work Schedule and Arrangement: 11PM - 8AM, Office-based Setup Office Location: 8th floor...

  • Billing and Collections Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines MedSpecialized, Inc. Full time ₱25,000 - ₱29,000 per year

    MedSpecialized, Inc. is looking for a Billing and Collections SpecialistGeneral Description: The Billing and Collections Specialist provides financial information to management and serviced clients by researching and analyzing accounting data and preparing reports.Work Schedule and Arrangement: 11PM - 8AM, Office-based SetupOffice Location: 8th floor Skyrise...

  • Cash Associate 1

    5 days ago

    Mandaue City, Central Visayas, Philippines Sunpride Foods, Inc. Full time ₱250,000 - ₱500,000 per year

    PERKS & BENEFITS:Medical insurance including dependents (free; upon regularization)Life insurance (upon regularization)Vacation Leave pro-rated upon regularizationSick Leave convertible to cashLongevity payEmployee Engagement activitiesEmployee discount (10%) on all Sunpride outlet storesRice subsidy and Paid Emergency Leave upon regularizationCASH...

  • Billing and Collections Officer

    1 week ago

    Cebu City, Central Visayas, Philippines Kit Properties Full time ₱240,000 - ₱320,000 per year

    About the Role:The Billing and Collection Officer is responsible for the preparation, issuance, and monitoring of client billings and collections to ensure accurate and timely payment transactions. This role plays a key part in maintaining healthy cash flow, supporting financial efficiency, and upholding compliance with company policies and audit...

  • Collections Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱150,000 - ₱250,000 per year

    What You'll DoReach out to customers with overdue accounts (1–90 days) in a professional and friendly way.Explain billing status and payment options clearly.Work with customers to create practical solutions or payment plans.Listen with empathy, de-escalate concerns, and provide excellent service.Keep accurate notes after every call.Follow company policies...

  • B2C Collections Specialist | PHP45K + Up to PHP20K Incentives

    7 days ago

    Cebu City, Central Visayas, Philippines Emapta Full time ₱45,000 - ₱65,000 per year

    Collect Success, One Payment at a Time Picture yourself negotiating repayment plans, resolving accounts with precision, and shaping stronger financial futures. In this role, you'll build a global career in collections-gaining international exposure, refining your expertise, and leaving a lasting mark in the financial services industry while staying rooted...