Operations Manager – BPO

4 days ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱500,000 - ₱1,000,000 per year

Make your next big career move by applying as KMC Solutions' next OPERATIONS MANAGER

We are seeking a highly capable and experienced Operations Manager to lead and oversee the delivery of outsourced services for a client in the Irish tax rebate and financial services sector. This role is ideal for a strategic thinker with a strong background in operations management, particularly within a BPO or outsourcing environment. The successful candidate will be responsible for ensuring operational excellence, team performance, and client satisfaction through data-driven decision-making and effective leadership.

On top of your salary, here are the exciting benefits you can look forward to:

  • Competitive salary and performance-based incentives.
  • Opportunity to work with a growing client in the financial services sector.
  • Professional development and career advancement opportunities

The main responsibilities of a OPERATIONS MANAGER include:

  • Operational Oversight: Manage the end-to-end delivery of outsourced tax rebate services, ensuring SLAs, KPIs, and quality standards are consistently met.
  • Team Leadership: Lead, mentor, and develop a team of supervisors and agents to drive performance, engagement, and continuous improvement.
  • Client Relationship Management: Serve as the primary operational point of contact for the client, ensuring alignment on goals, expectations, and service delivery.
  • Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
  • Compliance & Risk Management: Ensure adherence to all regulatory, data protection, and compliance requirements relevant to tax rebate processing.
  • Reporting & Analytics: Monitor performance metrics, generate operational reports, and provide actionable insights to internal and client stakeholders.
  • Training & Development: Collaborate with training teams to ensure staff are well-equipped with the knowledge and tools to perform their roles effectively.
  • Issue Resolution: Proactively manage escalations and resolve operational issues in a timely and professional manner.

To apply, you must be an expert on the following requirements:

  • Proven experience (5+ years) in operations management, preferably within an outsourcing or BPO environment.
  • Strong leadership and people management skills.
  • Excellent communication and stakeholder management abilities.
  • Analytical mindset with a focus on data-driven decision-making.
  • Familiarity with Microsoft Dynamics CRM system, workflow tools, and reporting platforms.
  • Knowledge of Irish tax systems or similar jurisdictions is a plus.

Work setup: Onsite - Night shift

Cyber Sigma, Mckinley, Taguig, Metro Manila

  • Operations Manager – BPO

    7 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    OverviewOperations Manager – BPO | Financial Services Client. We are seeking a highly capable and experienced Operations Manager to lead and oversee the delivery of outsourced services for a client in the Irish tax rebate and financial services sector. This role is ideal for a strategic thinker with a strong background in operations management,...

  • Operations & Account Manager (CRM - BPO)

    4 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time $80,000 - $120,000 per year

    We're Hiring: Operations & Account Manager (CRM - BPO)We are looking for a dynamic and results-driven Business Partner (Operations & Account Manager) to join our team in Taguig, Philippines. The ideal candidate will possess a strong background in business development and partnership management, with the ability to foster relationships that drive growth and...

  • BPO Learning Operations Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeLearning Full time ₱800,000 - ₱1,200,000

    Job Title: BPO Learning Operations SpecialistAbout the Role:This role is responsible for implementing strategic and on-the-ground BPO learning operations initiatives, providing support to partners, and managing training programs.Key Responsibilities:Work with cross-functional teams to develop and implement BPO learning strategies.Lead training deployments,...

  • Sr. BPO Learning Operations Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Uber Full time $80,000 - $120,000 per year

    #Greatmindsdontthinkalike:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The RoleWork alongside...

  • BPO Team Leader

    4 days ago

    Taguig, National Capital Region, Philippines J-K Network Full time ₱40,000 - ₱60,000 per year

    COMPANY PROFILE: The company is already 18 years in the industry and theyprovide a wide range of BPO services including Customer Service Outsourcing, ITService Desk Operations, Finance and Accounting, Human Resources Outsourcing,Legal Process Outsourcing, Sales and Fulfillment, and Business TransformationServices. They have state-of-the-art infrastructure in...

  • BPO Director

    4 days ago

    Taguig, National Capital Region, Philippines J-K Network Full time ₱265,000 - ₱350,000 per year

    Client Profile: This company is one of the leading IT companies that is providing ITConsultancy and data analysis. They have been in the industry for almost 58 yearsPosition: BPO DirectorCompany Industry: IT CompanyLocation: McKinley, TaguigPostal Code: 1634Salary Offer: Php265,000-Php350,000Work Schedule: MidshiftWork Set Up: OnsiteBenefits :Government...

  • BPO SME Voice

    4 days ago

    Taguig, National Capital Region, Philippines Cognizant Full time $40,000 - $80,000 per year

    Job SummaryThe BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid...

  • BPO SME Voice

    4 days ago

    Taguig, National Capital Region, Philippines Cognizant Technology Solutions Full time $40,000 - $80,000 per year

    Job summaryThe BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid...

  • BPO Payroll Consultant

    4 days ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱550,000 per year

    Position: Payroll ConsultantDepartment: Finance – SupportLocation: BGC (Hybrid Setup)Schedule: 9:00 AM – 6:00 PM, Monday to Friday (Weekends off)Compensation: Up to ₱55,000 packageStart Date: ASAPAbout the RoleWe are seeking an experienced Payroll Consultant to join our Finance Support team. The role is responsible for ensuring accurate and timely...

  • Spanish Bilingual Operations Manager

    12 hours ago

    Taguig, National Capital Region, Philippines beBeeoperations Full time ₱1,500,000 - ₱2,000,000

    Job Title:Spanish Bilingual Operations ManagerJob DescriptionWe are seeking a seasoned Spanish Bilingual Operations Manager to lead our team of customer service representatives in BPO operations.As a Spanish Bilingual Operations Manager, you will be responsible for overseeing the daily delivery and performance of your team.Supervise and motivate team members...